Digital Signage
Registering, monitoring and managing your connected displays and devices.
Set up displays
1How displays and devices work in Personalisation Hub Explanation
Understand what a display is, how it is registered, typed and monitored, and where HQ Admin and Retail Admin let you manage it.
2Enable digital signage How-to guide
Turn on digital signage for your organisation and for each store, and get the connection details your devices need before you register them.
3Register a new display or device How-to guide
Move a connected device from Unassigned Devices to a named display in a store, with a display type, so it starts receiving campaigns.
4Create a display type and playlist How-to guide
Add a display type for a screen orientation and resolution; the platform creates its default playlist for every display of that type.
Monitor and manage displays
5View a display's status and time offline How-to guide
Filter the Displays & Devices list to offline screens, see how long each has been offline, and open a display's details to diagnose it.
6Get notified when a display goes offline How-to guide
Create an offline device notification so the right people receive an email when displays have been offline for a set time.
7Identify campaign playback issues on a display How-to guide
Filter the Displays & Devices list to screens with playback issues and open the breakdown of when campaigns stopped playing.
8Configure campaign playback monitoring How-to guide
Turn on closed-loop campaign optimisation and set the rules that classify a campaign as on rotation, mark it inactive, and retain playback records.
9View a display's log history How-to guide
Open the Device Status tab for a display to see every offline period, disconnection and change recorded against it.
10View the campaign playback audit for a display How-to guide
Check which campaigns are on rotation across your displays from the list, then open a display's Campaign Playback tab for the full history.
11Filter displays by the channel they are playing How-to guide
Narrow the Displays & Devices list to the screens on a given display type and read the Active Playlist column to confirm which channel each is playing.
12Rename a display How-to guide
Change a display's name from HQ Admin or from the Retail Admin staff tablet so it describes where the screen sits in the store.
13Update a display's image or icon How-to guide
Replace the picture shown next to a display in HQ Admin and Retail Admin so staff can recognise the screen at a glance.
14Change a display's screen orientation How-to guide
Rotate a display's output by 90, 180 or 270 degrees from HQ Admin or the Retail Admin staff tablet; the change applies immediately.
15Find all the identifiers for a display How-to guide
Open a display's Display Details tab to copy its Asset ID, serial number, IP address, device ID, make and model for troubleshooting in other systems.
Active integrations on a display
16Enable QR Control on a display How-to guide
Turn on QR Control for one display so visitors can scan its dynamically changing QR code and use their phone as a remote control for the QR Control campaigns running there.
