The Personalisation Hub has been created to ensure Brands can support Personalisation in their Bricks & Mortar Retail Stores.
Allowing Enterprise Clients to leverage existing Customer/Decisioning/Analytics data in-store, resulting in Higher Revenue, Reduced Operational Costs & Much Happier Customers.
The Platform is Self-Hosted by Client’s (in their Own Cloud Environment), Sits behind their Existing Security Infrastructure & Runs on their Own (1st Party) Data/Domain.
Personalisation Hub is the only Platform, focused on supporting Personalisation in Retail (end-to-end).
Highly regulated industries have very strict security & privacy obligations that they must meet. Personalisation Hub has therefore been designed to be self-hosted by clients (in their own AWS account), to run on a client’s own domain/data & also sits behind our client’s own security infrastructure.
Our objective is ensuring that Brands (with physical retail stores) can continually optimise their customer’s journey, from Pre-Store Visit > Store Check-In > White-Glove Hand-Over to Staff > Post Visit Follow-Up & beyond.
The Platform has been created to allow clients to gradually introduce new capability into their retail stores/branches.
Our recommendation is to start with Queueing (clearly demonstrate benefits internally) & then simply enable additional platform features (as/when the business is ready).
Once you’ve established a seamless ‘Check-In’ process (within your stores/branches), you’ll be ready to start supporting world-leading, personalised experiences in retail.
How does your organisation define Personalisation?
Many Brands deliver a personalised email/sms & think that what they are doing is personalisation. Others are using A/B Test Tools to change elements of their website/landing-pages.
With the introduction of AI, Personalisation needs to be supported in real-time. Web Pages should be created for an individual in real-time, Displays in-store should show personalised campaigns/offers in real-time.
This is what we refer to as ‘Personalisation in Retail’. Alongside the advancements in Gen-AI, things in physical retail are going to get very exciting.
(in Retail Stores)
Most Brands have spent years focused on delivering Personalisation across their Digital Touch-Points. As soon as their Customers walk into a physical Store/Branch, the Experience is Broken.
The Personalisation Hub Platform bridges the gap between online & in-store.
(Totally Integrated Solution)
In Retail, Brands are using a number of outdated Point (SaaS) Solutions. Insights are disconnected/inaccessible & can’t be used within an Organisation's wider Personalisation efforts.
Personalisation Hub consolidates Retail Analytics & ensures that relevant Customer Insights can be leveraged across other Touch-Points.
(Time to Value)
Seamless install & set-up in your Organisation's Own Cloud Environment (via AWS Marketplace).
We are so confident in our Platform that we offer all New Client's their First Month Free (once the Free Trial has come to an end, simply Add the Platform Subscription to your organisation's existing AWS Bill).
The Personalisation Hub Platform’s Objective is to Create a Digital Twin of each of our Client’s Retail Stores so that they can continually Optimise Visitor & Staff Experiences in Real-Time.
Personalised customer recommendations & experiences
Surface Relevant Customer Insights at Point of Sale
Local Insights driving adaptive local campaigns & promotions
Continually Optimise Campaign Targeting on any Connected Displays / Tablets
Choreograph your Customer’s Retail Experiences like an A.I. Powered Conductor.
The Personalisation Hub Platform supports a number of Integrations.
(additional integrations can be added as required)
Using the latest Cloud Technologies, Highly-Scalable & Fully redundant architecture. The Platform is designed (from the Ground-Up) for Enterprise Clients.
As the Platform is Self-Hosted, it sits behind your Existing Security / Privacy / Compliance Infrastructure
Try Before you Buy: Run a Free Internal Demo or a POC in one of your Retail Stores. Then Simply Add the Platform Subscription to Your AWS Bill once you have executive buy-in & are Ready to Scale.
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
Platform Pricing is negotiable for Clients with Large Numbers of Stores/Displays & for a Longer Commitment Term.
The Personalisation Hub Platform ensures that Enterprise Clients can support Localised & Personalised Experiences in their physical retail stores/branches. The Platform allows Brand’s to seamlessly connect their App/Website CX with their Retail/Branch Experiences, resulting in Higher Revenue, Reduced Handling-Time & Improved NPS.
Platform Features
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