The Playback Audit column flags every display where campaigns have stopped playing as expected. Review and resolve playback issues each morning before stores open: a display with a playback issue cannot deliver personalised experiences, and that costs revenue. Allow about 2 minutes for the check.

Before you begin

Steps

  1. In the left navigation, select Displays & Devices.
  2. In the Playback Audit column header, open the filter and tick Playback issues. The list now shows only displays with a playback issue.
  3. To work through the most urgent first, add a Status filter of Online. An online display with a playback issue is a content or configuration problem; an offline one is a connectivity problem.
  4. In a display's row, select the playback issue icon. A breakdown opens showing when campaigns stopped playing on that display.
  5. To see the full playback history, select the display's Name and then the Campaign Playback tab.
The KEY at the foot of the list explains each icon: On Rotation, Triggered Campaigns, Playback issues, Thermal Warning and Thermal Critical.

Verify it worked

The list shows only displays flagged with a playback issue, and the breakdown for any of them shows the date and time each campaign last played.

Troubleshooting

Every display in a store shows a playback issue

Cause. The store's internet connection dropped, or the campaigns on that playlist ended or were deactivated.

Fix. Check the store's status under View a store's network and display status, then check the campaign schedule with Schedule a campaign.

Next step

View the campaign playback audit for a display