Personalisation Hub keeps every identifier you might need to troubleshoot display issues across your digital signage network (e.g. in your MDM/CDM), your network allow-list or a third-party retail system, all on the display's Display Details tab.

Before you begin

  • An HQ Admin account. In Retail Admin, store staff can see the Asset ID and Device Serial Number for their own store's displays.

Steps

  1. In the left navigation, select Displays & Devices.
  2. Select the display's Name, for example Branch Entrance. The Display Details tab opens.
  3. Scroll down to the read-only identifier fields.
  4. Copy the value you need into the system you are troubleshooting.

Identifiers

FieldMeaningUsed in
Asset IDThe device's asset identifierMDM/CDM, to manage the device remotely
Unique Device IDThe identifier the platform assigns to the deviceThird-party retail systems that authenticate devices, for example store music
Public IP AddressThe store's public IP address the device connects fromValidating IP allow-lists and diagnosing connectivity
Device Serial NumberThe hardware serial numberMDM/CDM and hardware support
Display ResolutionWidth x height in pixels, from the display typeChecking creative and display type match
Device Make, Device ModelReported by the deviceHardware support

Verify it worked

The identifier you copied matches the device in the other system, for example the same serial number in your MDM/CDM device list.