Personalisation Hub enables retailers to deliver connected, one-to-one experiences across web, mobile and on digital signage in-store -> all from a single, secure platform running in your own cloud environment.
We built the platform from the ground up to bridge the gap between online and offline, helping retailers surface relevant experiences at every stage of the customer journey -> not just to serve ads.
“For over seven years, we’ve been building and refining Personalisation Hub working alongside one of Australia’s largest telcos -> powering localisation and personalisation across every retail store nationwide. The platform has endured every enterprise stress test imaginable -> from cyber-security and resilience to fault-tolerance and scalability -> and is now designed to run seamlessly within each client’s own cloud (VPC) environment.
Our journey began in 2018 with a simple challenge: how do you demonstrate the platform’s real-time personalisation capability on digital signage in retail? The answer came unexpectedly -> by connecting Google’s Dialogflow (BERT) to our platform. Suddenly, I was talking to a TV screen… and the content was changing live, in response.
That moment defined our focus: building a platform optimised for hyper-personalised, real-time experiences that understand and respond to intent -> conversationally, visually and contextually.
Today, Personalisation Hub is evolving toward its ultimate vision: enabling brands to generate and deliver hyper-personalised video campaigns in real-time, powered by Generative AI at the Edge.”
Rob Geerdink, Founder & CEO
Personalisation Hub is a self-hosted, self-optimising platform that reinvents how enterprises deliver omnichannel personalisation across every touchpoint.
Build one campaign – then seamlessly launch it everywhere: your website, mobile app and on digital signage in-store.
The platform transforms the campaign creation workflow by enabling marketing teams to leverage the best-available AI models at every stage – whether that’s using OpenAI, Gemini, Anthropic, Amazon Bedrock, or your own custom models – each decision is powered by the right intelligence for the right task.
Personalisation Hub runs on the retailer’s own domain, data, agents, models and security controls – with zero vendor lock-in and full data sovereignty.
In physical retail, visitors are identified the moment they arrive, enabling real-time personalisation throughout the in-store experience. Full transaction visibility means every retail sale feeds directly back into attribution and ongoing campaign optimisation – creating a closed-loop, self-optimising personalisation ecosystem.
Your first-party data is your competitive advantage.
With Personalisation Hub, you can securely activate it across all channels -> within your own cloud, on your domain and behind your firewall.
Seamlessly Activate Your First-Party Data to Drive Personalised CX
Turn insights into action -> without ever handing data to a third party.
Prioritise Ad Spend Based on Store Visit & Interaction Data
Direct spend toward high-intent audiences proven to engage and convert in-store.
Optimise Marketing Spend Through Closed-Loop Attribution
Measure the true impact of every campaign by linking online exposure, store visits and in-store purchases.
Most personalisation tools were designed for eCommerce.
Personalisation Hub was built specifically for bricks-and-mortar retail, enabling you to extend digital personalisation into every physical store.
One customer journey. One consistent experience. One source of truth.
Connect your entire retail ecosystem through a single, intelligent platform that delivers contextual personalisation in real time.
Every touchpoint. Every screen. Every experience -> perfectly in sync.
AI is not an add-on -> it’s in the platform's DNA.
Personalisation Hub is built to leverage AI Agents and GenAI at every layer, from data orchestration to creative execution.
Built for today’s AI era -> and ready for what's coming next.
See exactly what’s working -> from first impression to final sale.
Ability to track every impression, interaction, and conversion across all touchpoints, including in-store.
Connect advertising campaigns to real-world sales.
Support a consistent & personalised experience across all channels.
Surface relevant customer insights to staff (including all details on store/branch visits)
Unlike traditional retail media platforms, Personalisation Hub was designed with customer experience at its core.
Ads are shown when relevant -> enhancing, not interrupting, the shopping experience.
Our Approach:
Personalised content and offers are surfaced when relevant, driving engagement and conversion.
Retailers maintain full control of their customer data, environment and experience.
Brands benefit from relevance, attribution and higher performance.
The result? A retail media ecosystem that feels personal, connected and customer-first.
Using the latest Cloud Technologies, Highly-Scalable & Fully redundant architecture. The Platform is designed (from the Ground-Up) for Enterprise Clients.
As the Platform is Self-Hosted, it sits behind your Existing Security / Privacy / Compliance Infrastructure
Try Before you Buy: Run a free internal demo/POC, then simply add the platform subscription to your AWS bill.
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
* Experiential AI customers only (contact team to see if spaces are still available)
Platform Pricing is negotiable for clients with High Traffic Apps/Websites, Large Numbers of Stores/Displays & for Longer Commitment Terms.
