Telco Retail
Personalisation Hub uses your own customer data to bring the right customers into store, then makes every minute of the visit count, from the queue to the counter, so more visits end in an upgrade or a new plan.
30 days free, then billed through your AWS account.
Live in store
Localisation data
Store context, live: time, weather, stock
Time
Store calendar
Wed 12:30pm · lunch
Weather
Weather feed
Mild · 18°C
Stock
Inventory
Latest iPhone · in stock at this store
Personalisation data
Your own first-party data, from your systems
Customer status
Your CRM
Contract ends in 30 days
Devices
Your network data
iPhone 13 · MacBook and iPad at home
Usage
Your network data
Heavy data user · two lines
Next best action
Your decisioning engine
Walk-in offer · latest iPhone with trade-in bonus
Recognised via app on arrival
From your CDP, CRM and decisioning. Stays in your cloud.
Personalisation Hub
Picks the next best experience
yourbrand.com
For you
Time for a new iPhone?
Trade-in bonus when you upgrade in store.
Shop now
Website
For you
Your iPhone 13 is worth more in store today. Upgrade and get a trade-in bonus.
View offer
Mobile app
Time for a new iPhone?
Trade-in bonus when you upgrade in store.
Entrance screen
Latest iPhone · Trade-in bonus in store
Device display
At a glance
Personalisation Hub is a self-hosted personalisation platform that drives more walk-ins to telco stores and converts more visits into new and post-pay subscriptions. It combines live store context (time, weather, stock) with your own customer data from your CDP, CRM, loyalty and decisioning systems, and uses it to personalise website, mobile app, entrance screen and device display in real time. Results are measured from screen to sale, and everything runs in your own AWS account.
Best for
Telco retail stores
Outcomes
Walk-ins, In-store conversion, Post-pay subscriptions, Walk-out rate
Touchpoints
Website, Mobile app, Entrance screen, Device display
Data used
Time, weather and stock, plus your own CDP, CRM, loyalty and decisioning data
Deployment
Self-hosted in your own AWS account (VPC) and on your own domain
Devices
Any digital signage device, alongside your existing app and systems
Try it
30-day free trial on AWS Marketplace, then billed through your AWS account
The outcome
More customers walk in, and more visits convert to new and post-pay subscriptions.
Shorter queues and faster service, with walk-in campaigns localised to every store automatically.
Walk-in campaigns drive foot traffic, and wait-time content and staff context lift in-store conversion.
Customer data stays inside your security perimeter, in your own cloud and on your own domain.
The visit, personalised
1
App, website and store site
Customers with an upgrade or offer due are invited in, with live queue times for their nearest store.
More walk-ins.
2
Check-in
Virtual queue, appointment or proximity check-in records who's here and why.
Every visit starts with a known reason.
3
In-store screens
Content is matched to the reasons customers are waiting.
Customers reach the counter already interested.
4
Staff handover
Staff see the customer's context when they call them up.
Shorter handling and more offers accepted.
5
Store insights
Wait times, visit reasons and staff performance by store.
Better rostering and coaching.
Start with what you need
Most teams start with one capability. Each one connects to the rest of the platform.
Appointments and a virtual queue that end walk-outs.
Explore queue management
Store screens matched to why customers are waiting.
Explore digital signage
Your app, proximity detection or our check-in, captured as one visit.
Explore store sites
Wait times, visit reasons and staff performance by store.
Campaigns that run themselves
AI agents create your campaigns, localise them to every store and screen, and optimise them from real in-store results. The loop keeps running, so performance keeps improving.
What we measure
Walk-ins
In-store conversion
Post-pay subscriptions
Walk-out rate
Benefits calculator
Example figures
Stores
60
Visits per store per day
70
Visits that buy a connection or upgrade today
10%
Monthly ARPU
$55
Assumptions
Extra walk-ins from targeted campaigns
5%
Uplift in conversion from personalised offers
15%
Average customer lifetime
24 months
Lifetime revenue from one year of extra sales
$42.0M
Conversion today, then with personalisation
10% → 11.5%
New and upgraded connections a year, today
153,300
Extra new and upgraded connections a year
31,810
Revenue from extra walk-ins
$10.1M
Revenue from higher conversion
$31.9M
For your team
Campaigns matched to why customers visit, measured against the plans sold.
Queues and appointments managed for every store, with live wait times.
Your app and the store finally share one view of the visit.
Self-hosted on your domain and AWS account, behind your existing security controls.
Built for enterprise
Self-hosted in your VPC and on your domain. Your data stays in your environment.
Any digital signage device, plus your existing app, check-in and data systems through open APIs.
Customer data never leaves your environment, which keeps security and privacy reviews simple.
Questions
No. Personalisation Hub works with any digital signage device, alongside the check-in, app and data systems you already run.
Yes. Personalisation Hub works with your own app and arrival detection, as well as its own virtual queue, appointments and proximity check-in.
Start a 30-day free trial on AWS Marketplace and run it in one store. After that it's simply added to your AWS bill, and you can cancel any time.
Try it yourself
Start a 30-day free trial on AWS Marketplace with minimal setup, then simply add it to your AWS bill. Or arrange a demo and we'll walk you through it.
