Registering a device gives it a display name, a store and a display type, and moves it from Unassigned Devices to Assigned Devices. From that moment it plays the display type's default playlist. Registration takes about 1 minute per device.

Before you begin

  • An HQ Admin account with permission to manage displays and devices.
  • Digital signage is enabled for the organisation and for the store. See Enable digital signage.
  • A display type exists for the screen's orientation and resolution. See Create a display type and playlist.
  • The device is powered on, connected to your platform domain and showing a registration code. Note the code, or the device's Asset ID or serial number.

Steps

  1. In the left navigation, select Displays & Devices.
  2. Select the Unassigned Devices tab. Each waiting device is listed with its Registration Code, Asset ID, Device ID, Device Make and Device Model.
  3. Find the device whose Registration Code matches the code on the screen. If the code is not visible, match on Asset ID instead.
  4. Next to that device, select Register Display.
  5. Enter a Display Name that describes the screen's position in the store, for example Branch Entrance. The Asset ID is filled in by default; replace it.
  6. Choose the Store/Location.
  7. Choose the Display Type that matches the screen, for example Landscape or Portrait.
  8. Select Register Display to confirm.
Check the orientation before you confirm. A landscape screen registered as a portrait type plays the wrong playlist and shows creative at the wrong resolution.

Verify it worked

The device now appears on the Assigned Devices tab with its display name, store and type, a green Status and the display type's playlist in the Active Playlist column. Within a few moments the screen starts playing the campaigns on that playlist.

Troubleshooting

The device is not listed under Unassigned Devices

Cause. The device has not connected to the platform, or digital signage is not enabled for the store.

Fix. Confirm the device is online and pointed at your platform domain, and that the store's Enabled Features tab has Digital Signage turned on.

The display is registered but shows nothing

Cause. The display type's playlist has no active campaigns.

Fix. Add a campaign to play on a digital signage display.

Next step

Create a display type and playlist if the default types do not match your screens; otherwise Add a campaign to play on a digital signage display.