Pharmacy
Customers join the queue from their phone, browse while they wait and get a message when it's their turn. More people walk in, the wait turns into sales, and your pharmacy becomes the one they choose.
30 days free, then billed through your AWS account.
Live in store
Localisation data
Store context, live: time, weather, stock
Time
Store calendar
Mon 10:15am · morning
Weather
Weather feed
Cool · 13°C
Queue
Queue system
Script wait · 12 min
Personalisation data
Your own first-party data, from your systems
Customer status
Your CRM
New to pharmacy
Profile
Your CDP
Skincare shopper · buys front of shop monthly
Next best action
Your decisioning engine
While you wait · 20% off skincare
Recognised via virtual queue check-in
From your CDP, CRM and decisioning. Stays in your cloud.
Personalisation Hub
Picks the next best experience
yourbrand.com
For you
No need to stand in line.
Browse the store. Your app will tell you when it's ready.
Shop now
Website
For you
You're number 4. Browse the store while you wait: skincare is 20% off today.
View offer
Mobile app
No need to stand in line.
Browse the store. Your app will tell you when it's ready.
Entrance screen
Waiting for a script? Skincare 20% off today
Smart shelf
At a glance
Personalisation Hub is a self-hosted personalisation platform that removes queues from pharmacies, brings in more walk-ins and turns waiting time into sales. It combines live store context (time, weather, stock) with your own customer data from your CDP, CRM, loyalty and decisioning systems, and uses it to personalise website, mobile app, entrance screen and smart shelf in real time. Results are measured from screen to sale, and everything runs in your own AWS account.
Best for
Community pharmacies and pharmacy groups
Outcomes
Walk-ins, Wait time, In-pharmacy conversion, Front-of-shop basket
Touchpoints
Website, Mobile app, Entrance screen, Smart shelf
Data used
Time, weather and stock, plus your own CDP, CRM, loyalty and decisioning data
Deployment
Self-hosted in your own AWS account (VPC) and on your own domain
Devices
Any digital signage device, alongside your existing app and systems
Try it
30-day free trial on AWS Marketplace, then billed through your AWS account
The outcome
More walk-ins, more in-pharmacy sales and a far better pharmacy experience.
Virtual queues free up the counter and your pharmacists, and campaigns are localised to every pharmacy from one place.
Walk-in invitations bring more people through the door, and the wait turns into front-of-shop sales. Health and beauty brands pay for screen time.
Customer data stays in your own cloud, behind your security controls. You decide what is used.
The visit, personalised
1
App and pharmacy site
Customers nearby are invited in for services such as walk-in vaccinations.
Incremental walk-ins.
2
Virtual queue check-in
Customers drop off a script or join the queue from their phone.
No line at the counter.
3
Screens and smart shelves
Customers browse while they wait and get a message when ready. Screens show relevant services and ranges.
Waiting time becomes shopping time.
4
Staff handover
The pharmacist sees the reason for the visit before the conversation starts.
Faster, more relevant care.
5
Shelf and counter screens
Supplier campaigns run at the shelf and are measured to the sale.
Bigger baskets and new media revenue.
Start with what you need
Most teams start with one capability. Each one connects to the rest of the platform.
Script and service queues on the customer's phone, so nobody stands in line.
Explore queue management
Screens that promote services and ranges to customers who are already waiting.
Explore digital signage
Queue and appointment check-in on arrival, from the app, a QR code or the counter.
Explore store sites
Wait times, walk-ins, reasons for visit and in-pharmacy sales, by pharmacy.
Campaigns that run themselves
AI agents create your campaigns, localise them to every pharmacy and screen, and optimise them from real in-store results. The loop keeps running, so performance keeps improving.
What we measure
Walk-ins
Wait time
In-pharmacy conversion
Front-of-shop basket
Retail media
Health and beauty brands want to reach customers at the moment of need. Sell targeted screen time across your pharmacies and prove the sale at the till.
Package screens by location, daypart and audience.
Closed-loop attribution from screen to till.
Brands reach your audiences without ever receiving the data.
Benefits calculator
Example figures
Pharmacies
100
Customers per pharmacy per day
250
Customers who buy front of shop today
30%
Average front-of-shop basket
$22
Assumptions
Extra walk-ins
4%
Uplift in conversion from personalised offers
15%
Incremental revenue a year
$11.8M
Conversion today, then with personalisation
30% → 34.5%
Front-of-shop purchases a year, today
2,737,500
Extra front-of-shop purchases a year
536,550
Revenue from extra walk-ins
$2.4M
Revenue from higher conversion
$9.4M
For your team
Run localised health and seasonal campaigns across every pharmacy from one place.
Queues run themselves, so pharmacists spend more time on care and less on crowd control.
App, online and in-pharmacy check-in become one joined-up journey.
Self-hosted in your AWS account, behind your existing security and privacy controls.
Built for enterprise
Self-hosted in your VPC and on your domain. Your data stays in your environment.
Any digital signage device, plus your existing app, check-in and data systems through open APIs.
Screens can personalise from visit reason and context alone. Everything runs behind your own security controls.
Questions
No. Personalisation Hub works with any digital signage device, alongside the check-in, app and data systems you already run.
You decide. Screens can be personalised from visit reason and context, such as season and time of day, and all data stays in your own cloud behind your security controls.
Start a 30-day free trial on AWS Marketplace and run it in one pharmacy. After that it's simply added to your AWS bill, and you can cancel any time.
Try it yourself
Start a 30-day free trial on AWS Marketplace with minimal setup, then simply add it to your AWS bill. Or arrange a demo and we'll walk you through it.
