When a triggered campaign has the Staff Tablet touch-point enabled, staff in a store can start it on any display in their store from Retail Admin. Staff use it to give a conversation context or to show a promotion while they talk to a visitor.

Before you begin

Enable the Staff Tablet touch-point (HQ Admin)

  1. In the left navigation, select Campaigns.
  2. Select the campaign's name.
  3. On the Campaign Brief tab, under ENABLED TOUCH-POINT(S), set Staff Tablet to on.
  4. Select Update Campaign Brief.

Play the campaign on a display (Retail Admin)

  1. Sign in to Retail Admin on the staff tablet.
  2. In the menu, select Displays & Devices, then Manage Displays.
  3. In the display's row, open the … menu and select View Display Details.
  4. In Active Campaign, choose the triggered campaign.
  5. Select Save Changes.

Verify it worked

The display starts playing the campaign, and in Manage Displays the display's Active Campaign column shows the campaign name.

Next step

Connect a triggered campaign to an AI agent interaction