A dedicated concierge display lets visitors join the queue the moment they arrive, without a staff member. It works by showing a QR code that opens a mobile site containing only a Join the queue option, so the visitor lands on the join form straight away. Set-up takes a few minutes in HQ Admin and has 2 parts.

Before you begin

Part 1 — Create a single-item mobile site template

  1. In the left navigation of HQ Admin, select Platform Admin.
  2. Under Enabled Features, select Mobile Store Sites.
  3. Select Add New Template.
  4. Enter a Template Name, for example Concierge Kiosk.
  5. Select Add Menu Item.
  6. Choose the pre-configured Join the queue menu item.
  7. Check the item's settings, then select Save.
  8. Select Save Changes.

    Add no other menu items. The template redirects automatically only when it has a single menu item: the page notes Where only a Single Menu Option/URL has been defined, the Defined URL will be loaded by Default.

The full template procedure is in Create a mobile site template for a concierge kiosk.

Part 2 — Assign the template to the display and enable QR Control

  1. In the left navigation, select Displays & Devices.
  2. Select the display that will act as the kiosk.
  3. On Display Details, rename the display to reflect its role, for example Concierge or Store Entrance, then select Save Changes.
  4. Select the Enabled Features tab.
  5. Tick Enable QR Control.
  6. Set Size, Qr Code Colour and Connected Icon/Logo Colour so the code is large and readable from where visitors stand.
  7. In QR Control - Mobile Site Template, choose the template from Part 1.
  8. Select Save Changes.
If a campaign is assigned to this display, the QR code opens that campaign's experience instead of redirecting to the join form. Keep the concierge display free of active campaigns.

Verify it worked

The display shows a QR code. Scanning it with a phone opens the join-the-queue form directly, and completing the form adds the visitor to the store's Waiting view in Retail Admin.

Troubleshooting

Scanning the code shows a menu instead of the join form

Cause. The template has more than 1 menu item, or a campaign is active on the display.

Fix. Remove the extra menu items from the template, and clear Active Campaigns on the display's Display Details tab.

Next step

Update your staff profile