Some visitors want to browse first and join the queue later. With QR Control on a display, they scan the display's QR code and choose Join the queue from the mobile site menu, wherever they are in the store and without a staff member. This is an HQ Admin set-up and takes about 5 minutes.

Before you begin

Part 1 — Add a join-the-queue item to a mobile site template

Either add the item to the template your displays already use, or create a dedicated template.

  1. In the left navigation of HQ Admin, select Platform Admin.
  2. Under Enabled Features, select Mobile Store Sites.
  3. Select the template's name, or select Add New Template and enter a Template Name.
  4. Select Add Menu Item.
  5. Choose the pre-configured Join the queue menu item, check its settings and select Save.
  6. Select Save Changes.
For a display that should do nothing but queue joins — a concierge kiosk — give the template that single menu item only. See Set up a dedicated concierge display or kiosk.

Part 2 — Enable QR Control on each display

  1. In the left navigation, select Displays & Devices.
  2. Select the display.
  3. Select the Enabled Features tab.
  4. Tick Enable QR Control.
  5. In QR Control - Mobile Site Template, choose the template from Part 1.
  6. Adjust Size, Qr Code Colour and Connected Icon/Logo Colour if needed — see Change the QR code size, colour or position on a display.
  7. Select Save Changes.
  8. Repeat for every display you want visitors to join from.

Verify it worked

Each display shows a QR code. Scanning it opens the mobile site with a Join the queue option; completing the form adds the visitor to the store's Waiting view in Retail Admin, and their most recent interaction shows the display they scanned.

Next step

Pick up a visitor from the queue