Your first name appears in the SMS a visitor receives when you pick them up, and your name and photo appear in the STAFF row on the queue page. If your organisation does not use single sign-on, you keep your own profile up to date from Retail Admin. This takes under a minute.

Before you begin

If your organisation signs staff in with SAML single sign-on, your name comes from your identity provider. Ask your IT team to change it there.

Steps

  1. In the top-right corner of Retail Admin, select your avatar.
  2. Select Profile. The Profile page opens.
  3. Update First Name and Last Name.
  4. Select Save Changes.

Verify it worked

Your new name shows on the Profile page and on your chip in the STAFF row of the Queueing & Appointments page.

Next step

Update your profile photo