This page lists every setting on the Queue Settings tab at Platform Admin → Enabled Features → Queueing / Appointments, with its default as shipped. Changes take effect after Save changes. To turn the feature on, see Enable virtual store queueing.

Enable Store Queueing

SettingDefaultDescription
Enable Store QueueingOffMaster toggle for virtual queueing across the platform. Each store must also have Enable Store Queueing turned on under Stores / Branches → Enabled Features.

Enable queueing based on store's opening & closing times

SettingDefaultDescription
Join the queue timeAllow visitors to join the queue 30 minutes before openingRadio choice. Allow visitors to join the queue [n] minutes before opening opens the queue a set number of minutes before the store's opening time. Join Queue at anytime keeps the queue open regardless of opening hours.
Close the Store QueueDynamicRadio choice. Close the Store Queue [n] minutes before closing stops new joins a fixed number of minutes before closing time. Dynamic closes the queue based on the estimated wait time and the store's closing time.

Opening and closing times come from each store's hours — see Update your store's opening hours (Retail Admin).

General queueing settings

SettingDefaultDescription
Allow Staff to Place Visitor "On Hold"OnLets staff move a visitor to the On Hold view without losing their place — see Place a visitor on hold. Store managers can place visitors on hold from the Waiting view regardless of this setting.
Sale Check-InOffRecords whether a sale was made when a visit is completed.
Capture Final OutcomeOffPrompts staff to record the outcome of the visit when they finish serving.
Max Number of people waiting in the queueNo limitCaps how many visitors can be in the Waiting view at once. Selected from a list; No limit removes the cap.
Allow Visitor to Skip Their Place in Line for120 secondsHow long a visitor can let others go ahead of them before their turn is passed.
Staff Max Visitor Wait Time2 minutesHow long a staff member waits for a picked-up visitor to arrive before the visitor can be flagged as a no-show and receives the Lost Your Spot SMS.
Estimated Ave Serve Time15 minutes 0 secondsFallback serve time used to estimate waits when a reason for visit has no time to serve of its own, or before enough visits have been served to calculate an average.
Retain Queueing/Appointment Data for90 daysHow long queue and appointment records are kept before deletion. Governs what appears in View queue and appointment history.
Reason for Visit Chart - Cost Shown in Weighted View45 per hourHourly cost used to weight the reason-for-visit chart in Insights / Analytics, so that time spent per reason is shown as a cost.

Buttons

ButtonAction
Save changesApplies every change on the tab.
CancelDiscards unsaved changes.