Schedules control exactly when a campaign appears. A campaign can carry several schedules: a lunchtime promotion every day, a weekend offer, or a rule that plays only while each store is open. Store-hours schedules follow each store's own opening hours. 1 set of schedules applies to every touch-point the campaign is enabled on.

Before you begin

Steps

  1. In the left navigation, select Campaigns, then select the campaign name.
  2. Select the Scheduling tab. The CAMPAIGN SCHEDULING section shows how many schedules are assigned.
  3. Select Add New Schedule.
  4. Enter a descriptive name for the schedule, for example Weekday lunch 12-1.
  5. Choose the touch-point and the playlist(s) the schedule applies to.
  6. Choose the mode: all day, a specific time range, or based on each store's opening hours.
  7. Set the start date and time, the end date and time, and the repeat option, for example daily.
  8. Save the schedule.

Repeat from step 3 for each additional schedule.

A campaign with no schedule shows No Schedule(s) Assigned. When Activated, this campaign will run continuously. Schedules restrict playback; they do not activate the campaign. Activation is a separate step.

Verify it worked

The schedule appears in the table with its Name, Touch Point, Playlist(s), Mode, Start Time and Repeat Option. The count reads 1 Schedule(s) Assigned (or more). Once activated, the campaign plays only inside its schedules and its status on the Campaigns list moves between Scheduled - Live and Scheduled - Not Live.

Troubleshooting

The campaign plays at the wrong time in some stores

Cause. Those stores have the wrong Store Time Zone, or the store-hours schedule is reading opening hours that have not been set.

Fix. Open each affected store, check the Store Hours tab and its time zone, then select Save Changes.

Next step

Target a campaign