Public holidays rarely follow your normal weekly hours. The platform lists the upcoming public holidays for your store's state so you can give each one its own opening and closing time and its own number of appointment slots. Set them from the staff tablet; HQ Admin can set the same values centrally.

Before you begin

Steps

  1. Sign in to your store's Retail Admin site.
  2. In the left navigation, select Store Info, then Store Hours.
  3. On the Opening Hours tab, select the Special Holiday Hours sub-tab. The Upcoming Public Holidays table lists each holiday with its date, for example King's Birthday (Western Australia) (Mon 28/09/2026).
  4. For a holiday the store opens on, select its checkbox and set Store Opening and Store Closing.
  5. In # of Appointment Slots, choose how many appointments to accept per timeslot that day. Choose 0 to take no appointments.
  6. For a holiday the store is closed on, leave its checkbox clear.
  7. Select Save Changes.

Setting holiday hours from HQ Admin

HQ Admin holds the same table under Stores / Branches → (store) → Store Hours → Holidays / Seasons, and 2 extra sections that Retail Admin does not have:

  • School Holidays — select Add Holiday to define your own period with a Name, Start Date, End Date, a Whole Day option and Open and Close times.
  • Store Season — Season Mode is Dynamic (based on store location) by default, which sets Current Season from the store's country; choose Fixed (manual selection) to set it yourself.

Verify it worked

The Upcoming Public Holidays table shows the saved times and slot count for each holiday you set. On the day, the queue and appointment calendar follow the holiday hours instead of the weekly hours.