Limit access to your Personalisation Hub instance to approved IP addresses — your offices, VPN, retail locations and any connected platforms. IP restrictions are optional but recommended once installation is complete. Allow about 5 minutes, plus time to collect the address ranges.

Add the IP address of the device you are using first. As soon as 1 address is active, every device on an address that is not listed loses access to the platform, including yours.

Before you begin

  • An HQ Admin account with the Admin role.
  • The public IP address of the device you are using now (search the web for "what is my IP address").
  • The IP address ranges, in CIDR notation, for every office, VPN, retail location and connected platform that needs access.

Choose how to restrict access

Behind your CDN. If your organisation routes traffic through a CDN such as Akamai, place the platform behind it and add only the CDN's IP addresses in the platform. Access rules are then managed in 1 place, with the CDN's visibility of threats. Certain paths must stay publicly reachable if you use Mobile Store Sites, Virtual Queue Management or Appointment Bookings.

Directly in the platform. Add each approved address range in Platform Admin → Security (IP Restrictions), as in the steps that follow. Up to 400 records can be defined.

Steps

  1. In the left navigation, select Platform Admin. The Security (IP Restrictions) page opens.
  2. Select Add New IP Address.
  3. Enter a Description that identifies the location, for example Head office.
  4. In Approved IP Address(es) [CIDR Schema], enter your current device's address in CIDR notation, for example 203.0.113.10/32.
  5. Save the entry.
  6. Check that its Activation Status shows it as active.
  7. Repeat steps 2–6 for each remaining office, VPN, retail location and connected platform range.

Verify it worked

The record count on the page shows the number of entries you added, each with an active Activation Status. From a device on an address that is not listed, the platform returns an Access Denied page.

Turn IP restrictions off

Select the select-all checkbox in the table header, then choose Deactivate selected. Restrictions are off whenever no IP address is defined or active; the page then shows Currently all IP Addresses have access to the Platform.

Troubleshooting

You see Access Denied straight after saving

Cause. The address you added is not the public address your device uses, or your network's address has changed.

Fix. From a device on an approved address, ask another Admin to add your current public address. If nobody can sign in, contact support@personalisationhub.com. See I see an Access Denied error for telling a CDN block apart from a platform block.

Store staff or displays lose access

Cause. The retail location's or connected platform's address range is not listed.

Fix. Add the missing range with a clear Description and check it is active.

Next step

Installation and set-up are complete. Continue with Your first 30 days: the recommended set-up order.