Store managers and staff whose organisation does not use single sign-on sign in to the Retail Admin site with the email address and first-time password their HQ Admin gave them. The first sign-in takes about 2 minutes, because you set your own password.

Before you begin

  • Your HQ Admin has uploaded your account and shared the login link and the first-time password — see Upload Retail Admin users for your stores.
  • A tablet or computer with a browser, connected to the store network.

Steps

  1. In the browser, open the login link: https://<your platform domain>/retail-admin-web/login.
  2. Enter your email address.
  3. Enter the first-time password.
  4. Sign in. Because this is your first sign-in, the site prompts you to set a new password.
  5. Enter and confirm a new password of your own.

Verify it worked

The Queueing & Appointments page opens, the left navigation shows Retail Admin with your store's name, and your avatar in the top-right shows a green status dot.

Troubleshooting

The page says the email address or password is wrong

Cause. Your email address is not in the CSV your HQ Admin uploaded, or the first-time password has since been changed.

Fix. Ask your HQ Admin to confirm your email address under Company Settings → Retail Admin Set-up. See I can't sign in to the platform.

Next step

Update your staff profile