Knowing who speaks what lets you route a visitor to a staff member who speaks their language, and lets HQ target campaigns by the languages of staff on shift. There are 3 places to look, depending on whether you want 1 person, the whole shift, or a store viewed from HQ Admin.

Before you begin

For an individual staff member (Retail Admin)

  1. In the left navigation of Retail Admin, select QUEUEING & APPTS.
  2. In the STAFF row, select the staff member's chip. Their languages appear in square brackets, for example [Spanish].

For all staff on shift (Retail Admin)

  1. In the left navigation, select STORE INFO, then Store Profile.
  2. Read the Languages Spoken by Store Staff field.

For a store (HQ Admin)

  1. In the left navigation of HQ Admin, select Stores / Branches.
  2. Search for the store by name and select it.
  3. On the Store Details tab, read the Languages Spoken by Store Staff field.

Verify it worked

The languages listed match what staff have set in Languages Spoken on their profiles. Only staff whose status is Available or Serving Customers count as on shift.

Next step

Copy a visitor's mobile number or email address