A concierge or any staff member can add a visitor to the queue from the staff tablet. Use this when the visitor prefers not to scan the QR code, or when a dedicated concierge greets everyone at the door. Takes about 30 seconds per visitor.

Before you begin

Steps

  1. In the left navigation of Retail Admin, select QUEUEING & APPTS. The QUEUE tab opens on the Waiting view.
  2. Select Add Visitor to Queue. A dialog shows a QR code.
  3. Select Add Visitor Manually. The manual form opens.
  4. Enter the visitor's First Name and, if known, Last Name.
  5. Choose the country code, then enter the Mobile Number.

    Leave Send SMS to Visitor ticked so they receive a link to track their place — see SMS and email messages sent to visitors.

  6. In Visitor Type, choose I'm an Existing Customer, I'm a New Customer or I'm a Business Customer.
  7. Under Best way for staff to Identify Visitor when it's their turn, tick Colour of their top and record it if useful.
  8. In Additional Info, note anything that helps the next staff member — for example what the visitor is looking for.
  9. Select Add To Queue. The button is disabled until the required fields are filled.
The join form also asks for a reason for visit, chosen from the categories in Add reason-for-visit categories and sub-categories.

Verify it worked

The visitor's card appears in the Waiting view with a timer, and the This Queue is Currently Empty banner disappears. If SMS was ticked, the visitor receives the Join the Queue text.

Next step

Let a visitor join the queue by scanning the QR code on the staff tablet