A store's address localises campaigns and experiences to that location and gives customers directions from the mobile store site. You add or correct it on the store's Store Details tab in HQ Admin. Store staff can also correct it themselves from Retail Admin — see Validate your store's details and address (Retail Admin).

Before you begin

  • An HQ Admin account with the Admin role.
  • Your organisation's Google Maps API key saved under Platform Admin → Enabled Features → Google Maps/Places. Addresses cannot be added without it. See Connect the platform to Google Maps / Places.

Steps

  1. In the left navigation, select Stores / Branches.
  2. Select the store name. The store opens on the Store Details tab.
  3. In Address, enter the street address. To add a second address line, select + Add Address Field; to start again, select Clear.
  4. Complete Suburb, Postcode, State and Country.
  5. Check Phone Number, Store Email Address and Website while you are on the page.
  6. Select Save Changes.
When a store is added from Google Places and the listing already has opening hours, those hours are imported with the address. Check them on the Store Hours tab before the store goes live.

Verify it worked

Reopen the store: the address fields hold the values you entered, and the Stores / Branches list shows the correct State.