Retail Admin keeps a record of every queued visitor and every appointment for as long as the platform retains queueing data (90 days by default). Use it to check who served a visitor, review why people visit and how long they waited, or find a record the day after.

Before you begin

Steps

  1. In the left navigation of Retail Admin, select QUEUEING & APPTS.
  2. At the top right of the Queueing & Appointments page, select Queue & Appointment History.
  3. Select the Queue History or Appointment History tab.
  4. Use the column filters to narrow the list: enter a name under Visitor Name, filter Visitor Type or Reason for Visit, search Additional Info by keyword, or enter a name under Assisted by.
  5. Select a column heading such as Date & Time or Status to sort.

What the columns show

ColumnQueue HistoryAppointment History
Date & TimeWhen the visitor joinedWhen the booking was made
Appointment Start—Booked start time
Visitor Name, Visitor Type, Reason for Visit, Additional InfoAs entered when joiningAs entered when booking
Assisted byThe staff member who picked the visitor upThe staff member who picked the visitor up
StatusFinal state, for example LeftFinal state of the appointment
Est. Wait TimeEstimated wait at the time of joining—

Verify it worked

The count at the top of the tab (for example 1 Queued Visitors) matches the rows shown, and the row for a visitor you served today lists you under Assisted by.