Email support@personalisationhub.com. Support covers deployment errors, quota issues, configuration guidance and platform questions, with a standard first-response target of 4 business hours.

Store staff contact your organisation's own helpdesk first: the Helpdesk Phone Number and Support Email Address(es) your administrator entered under Company Settings → Platform Set-up. For SAML single sign-on, use the subject SAML Integration Support.

Include your platform domain, the environment (Development, Staging or Production), and screenshots. For a deployment issue add your AWS Account ID, CloudFormation Stack ID and Region; for a display issue add the display's Asset ID or Device Serial Number from its Display Details tab.

Response and resolution targets by severity are in AWS deployment and support guide. Before emailing, check the Troubleshooting index.