Getting Started
What Personalisation Hub is, the benefits it delivers for your industry, and how a new customer gets up and running.
About Personalisation Hub Explanation
What Personalisation Hub is, the 3 product areas it covers, and the benefit each feature delivers — the executive summary for a new customer.
2Benefits by industry Explanation
What Personalisation Hub delivers for retail, retail media, telco, banking, hospitality, grocery and pharmacy, venues and automotive — passer-by traffic and in-store conversion first for telcos and banks — with a first use case for each.
3Use cases supported by Personalisation Hub Explanation
The 3 primary use cases — connected retail experience, first-party retail media targeting and hyper-localised campaigns for every store — and why passer-by traffic and in-store conversion lead for telcos and banks.
4Your first 30 days: the recommended set-up order How-to guide
The 11 milestones a new customer follows, in order, from the pre-installation checklist to reviewing insights — who does each and roughly how long it takes.
5Pre-installation checklist Reference
Every decision, account, key and asset to gather before installing Personalisation Hub, grouped by when it is needed, with the 3 permanent choices flagged.
6Glossary Reference
Alphabetical definitions of the terms used in HQ Admin, Retail Admin and this help centre, from AI agents and display types to zones.
7Where is my data stored and how is the platform secured? Explanation
Your data stays in your own AWS account and VPC. How it is stored and encrypted, who can reach the platform, how users and integrations authenticate, and what you retain.
8How do I get support? FAQ
Email support@personalisationhub.com with your platform domain, environment and screenshots; store staff go to their organisation's own helpdesk first.
9Is there a free trial? FAQ
Yes — the AWS Marketplace subscription includes a 30-day free trial of the licence, cancellable at any time; AWS infrastructure costs are billed separately.
