Store managers see a queueing summary widget that staff do not: store-wide stats at the top of the Queueing & Appointments page, plus per-person stats when you select a staff member. Use it to spot long waits and rebalance the floor.

Before you begin

  • A Retail Admin sign-in with the Store_Manager role for your store.
  • Virtual queueing is enabled for the platform and for your store — see Enable virtual store queueing.

Steps

  1. In the left navigation of Retail Admin, select QUEUEING & APPTS.
  2. In the STAFF row, select All. The Store Stats tiles show the whole store: Current Est. Waiting time, Avg. Waiting time, Avg. Serve Time and Total Served Today.
  3. Select an individual staff member's chip to see that person's stats instead.
  4. At the right of the STAFF row, read the summary counts — for example 3 Available, 2 Serving Customers, 1 Unavailable.

Verify it worked

The tiles change when you switch between All and a staff member, and Total Served Today increases as staff complete visits.

Next step

Remove a visitor from the queue