The banner means the staff tablet has lost its live connection to the platform's queueing server, so the queue on screen is no longer updating. Select Refresh in the banner, or reload the browser page, to reconnect.

The banner appears at the top of the page with a second line asking you to refresh your browser to reconnect, and a Refresh button. Until you reconnect, new visitors, pick-ups and status changes made elsewhere do not appear, and actions such as Add New Appointment may not open.

If refreshing does not clear it: check the tablet's Wi-Fi or network connection, check that Enable Store Queueing is on for both the platform and this store in HQ Admin (see Enable virtual store queueing), and check whether other stores are affected. If the banner persists across devices, contact support — see How do I get support?.