Digital signage is switched on in 2 places: once for the organisation in Platform Admin, and once for each store that has screens. Until both are on, devices in that store cannot register or receive campaigns. Allow about 5 minutes, plus whatever time your device management (MDM/CDM) set-up needs.

Before you begin

  • An HQ Admin account with the Admin role.
  • The stores that will have screens already exist. See Add a store.
  • You know which hardware you are using: Amazon Signage / FireTV sticks, or ChromeOS / Android devices managed through an MDM/CDM.

Enable digital signage for the organisation

  1. In the left navigation, select Platform Admin.
  2. Under Enabled Features, select Digital Signage.
  3. Turn on Enable Digital Signage.
  4. Select the sub-tab that matches your hardware: Amazon Signage / FireTV or ChromeOS / Android.

    The Amazon tab lists the on-device steps for a signage stick: install the Personalisation Hub app from the stick's supported CMS/Apps list, launch it, and enter your organisation's platform domain (for example ph.yourdomain.com). The stick then shows a Register this display screen with a unique registration code.

    The ChromeOS / Android tab provides the values your MDM/CDM needs to launch the player: the player URL, the Chrome extension ID and the JSON policy for that extension. Copy each value into your MDM/CDM and assign them to the organisational unit that holds your signage devices.

The platform authenticates signage players with the Digital Signage (Do Not Delete) token under Platform Admin → Enabled Features → API Authentication. Do not delete or regenerate it: every connected display would lose its connection.

Enable digital signage for each store

  1. In the left navigation, select Stores / Branches.
  2. Select the store's name.
  3. Select the Enabled Features tab.
  4. Turn on Digital Signage.
  5. Select Save Changes.
  6. Repeat for every store that has screens.

Verify it worked

Power on a device that has been set up with the platform domain (Amazon) or the player URL and extension (MDM/CDM). It shows a registration code, and the same code appears under Displays & Devices → Unassigned Devices.

Troubleshooting

The device never appears under Unassigned Devices

Cause. The device is not reaching your platform domain, or it sits in an organisational unit that does not have the player assigned.

Fix. Confirm the device has internet access, that the platform domain or player URL is entered exactly, and that the device is in the correct organisational unit in your MDM/CDM. See ChromeOS: register a Chromebox with Google CDM and assign your kiosk app.

Next step

Register a new display or device