Troubleshooting
Symptom-first fixes for access, login, messaging, display and DNS issues.
1
Troubleshooting index Reference
Find the fix for what you are seeing: every symptom-first article in the help centre, grouped by access, set-up, messaging, displays, mobile sites and queueing.
2SMS messages are not sent or arrive as UNVERIFIED FAQ
Queue and appointment SMS messages fail or show UNVERIFIED when your AWS account is still in SMS sandbox mode or your sender ID is not registered.
3Adding a store finds nothing in Google Places FAQ
If searching for a store under Stores / Branches → Add New Store(s) returns no results, the platform has no working Google Maps API key.
