Banking
Customers rarely visit a branch without a reason. Personalisation Hub knows what it is, makes the wait count and gives the right banker the context, so more conversations turn into home loan applications.
30 days free, then billed through your AWS account.
Live in store
Localisation data
Store context, live: time, weather, stock
Time
Store calendar
Sat 9:40am · weekend
Weather
Weather feed
Sunny · 22°C
Availability
Booking system
Lender free at 10:00
Personalisation data
Your own first-party data, from your systems
Customer status
Your CRM
Home lending appointment
Profile
Your CDP
First-home buyer · saving for 18 months
Next best action
Your decisioning engine
Next step · home loan pre-approval
Recognised via appointment check-in
From your CDP, CRM and decisioning. Stays in your cloud.
Personalisation Hub
Picks the next best experience
yourbrand.com
For you
Buying this year?
Talk to a lender today.
Shop now
Website
For you
Your lender is ready at 10:00. Bring your savings history for pre-approval.
View offer
Mobile app
For you
Your lender is ready at 10:00. Bring your savings history for pre-approval.
ATM
Home loans · Talk to a lender today
Branch screen
At a glance
Personalisation Hub is a self-hosted personalisation platform that turns branch visits into home loan applications for banks. It combines live store context (time, weather, stock) with your own customer data from your CDP, CRM, loyalty and decisioning systems, and uses it to personalise website, mobile app, atm and branch screen in real time. Results are measured from screen to sale, and everything runs in your own AWS account.
Best for
Banks with branch networks
Outcomes
Home loan conversion, Lending appointments, Wait time, Staff utilisation
Touchpoints
Website, Mobile app, ATM, Branch screen
Data used
Time, weather and stock, plus your own CDP, CRM, loyalty and decisioning data
Deployment
Self-hosted in your own AWS account (VPC) and on your own domain
Devices
Any digital signage device, alongside your existing app and systems
Try it
30-day free trial on AWS Marketplace, then billed through your AWS account
The outcome
More branch visits that end in a home loan application.
Appointments and queue management route every customer to the right person first time.
Relevant content while customers wait, and context for bankers, turn service visits into lending conversations.
Self-hosted in your own cloud, behind your existing security, privacy and compliance controls.
The visit, personalised
1
App and branch site
Customers book time with a lender or check branch wait times.
More lending appointments.
2
Check-in
Appointment or virtual queue check-in on arrival.
The branch knows who's here and why.
3
Branch screens
Content is matched to visit reasons and localised to the branch.
Interest builds before the conversation.
4
Staff handover
Bankers see the customer's context when they call them.
Shorter appointments, more applications.
5
Branch insights
Wait times, visit reasons and staff performance by branch.
The right staff in the right branch.
Start with what you need
Most teams start with one capability. Each one connects to the rest of the platform.
Lender appointments, and a virtual queue for everything else.
Explore queue management
Branch screens matched to why customers are waiting.
Explore digital signage
Arrival check-in through your app, proximity detection or ours.
Explore store sites
Wait times, visit reasons and outcomes by branch.
Campaigns that run themselves
AI agents create your campaigns, localise them to every branch and screen, and optimise them from real in-store results. The loop keeps running, so performance keeps improving.
What we measure
Home loan conversion
Lending appointments
Wait time
Staff utilisation
Benefits calculator
Example figures
Branches
100
Visits per branch per day
60
Visits that become a new home loan today
0.5%
Lifetime revenue per home loan
$15,000
Assumptions
Extra branch visits from targeted campaigns
5%
Uplift in conversion from personalised offers
15%
Lifetime revenue from one year of extra sales
$34.1M
Conversion today, then with personalisation
0.5% → 0.57%
Home loans a year, today
10,950
Extra home loans a year
2,272
Revenue from extra walk-ins
$8.2M
Revenue from higher conversion
$25.9M
For your team
Lending campaigns shown to customers already in the branch, measured against applications.
Appointments and queues balanced across every branch, with live wait times.
Bookings made in the app carry through to the branch visit.
Self-hosted in your AWS account, behind your existing security, privacy and compliance controls.
Built for enterprise
Self-hosted in your VPC and on your domain. Your data stays in your environment.
Any digital signage device, plus your existing app, check-in and data systems through open APIs.
Your customer data never passes through us. The platform sits behind your existing security, privacy and compliance controls.
Questions
No. Personalisation Hub works with any digital signage device, alongside the check-in, app and data systems you already run.
It is self-hosted in your own AWS account, so it sits behind your existing security, privacy and compliance controls, and your customer data never passes through us.
Start a 30-day free trial on AWS Marketplace and run it in one branch. After that it's simply added to your AWS bill, and you can cancel any time.
Try it yourself
Start a 30-day free trial on AWS Marketplace with minimal setup, then simply add it to your AWS bill. Or arrange a demo and we'll walk you through it.
