Connect Journeys, Personalise Experiences
Virtual
Queue
Management
Managing customers’ queueing experience & wait times is critical for Brands wishing to deliver delightful retail experiences, when & where it counts most.
Ensuring visitors are not forced to wait in a physical queue, opens-up opportunities for them to engage with your Brand in more meaningful ways.
Identifying customers (as they join a virtual queue), ensures Brands are able to surface relevant insights & deliver Personalised Experiences (across every touch-point).
Queue management solutions for enterprise
Explore the comprehensive range of queue management features, encompassing straightforward ticket systems, user-friendly self-check-in kiosks & efficient display solutions. Elevate your visitor’s experience with our fully customisable customer journey platform, ensuring that you can leverage your existing customer data in retail.
Optimise customer experiences by offering queueing as a seamless extension to your mobile-app & website. Seamlessly bridge the gap between your online and physical environments & create world-leading customer experiences.
Optimise operations for an enhanced customer experience
Queueing has been designed to streamline both front & back-end operations.
Our goal is to elevate customer service, empower employees with optimised time management & surface relevant customer insights at point of sale.
The Platform supports the ongoing generation of Store Analytics & Insights, providing Brands with full (end-to-end) visibility allowing them to continually optimise their Retail operations.
Experience the benefits:
- Reduce waiting times and minimise congestion in waiting areas.
- Enhance customer flow for more efficient operations.
- Keep customers informed at every step of their journey.
- Gain valuable insights into the customer experience, enabling data-driven business decisions.
Key Queueing Features
Virtual Store Queueing
Implement virtual queuing for store visitors, giving them the chance to browse while waiting for assistance.
Ensuring you reduce queue time, increase sales opportunities, maximise staff productivity & deliver a delightful customer experience.
Seamless Check-In
Visitors can seamlessly join a store’s queue on arrival, supporting a wide-range of options (ticketing kiosk, scanning a QR Code or using a Dedicated Concierge). Once in the virtual queue, visitors are free to roam around & better engage with your Brand, with no fear of losing their place in the queue.
Queue Management
Control your queues, know the average wait-times, understand serve-times (down to a visitor's reason for visit) & make data-based business decisions focused on reducing operating costs & maximising revenue. The Platform provides an Enterprise Retail solution to support world-class customer service.
Queue Status Updates
Provide Customers with full visibility of their position within the Queue, including sending them an sms/text message when it's their turn.
When required, ensure your retail stores are also able to support special needs/requests.
Personalised Offers
Leverage any customer/decisioning data to personalise campaigns presented on digital signage in store, or to surface relevant next best offers to Staff when they pick-up customers from the virtual queue or for their pre-booked appointment.
Surface Retail Insights
Leverage the platform’s 1st party data to connect your retail experiences to every other digital interaction, including across your ad networks.
The platform provides enterprise clients with the tools/insights to support the ongoing optimisation of their retail operations.
How Does Queueing Work?
For example:
- Scan QR Code (on any connected Kiosk/Display/Tablet)
- Get Added by a Dedicated Concierge OR by any Staff Member (via the Staff Tablet interface)
An SMS is also sent to the Visitor when it’s their turn.
Surface relevant Customer Insights when a Visitor is Picked up from the Queue by Retail Staff.
Leverage Customer-Data/A.I. on any Connected Device/Display & Support World-Leading Personalised Experiences.
Flexible Subscription
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
Billed Annually Save 20%
Base Platform License
Free Trial Covers Base Platform License & includes both GOLD & PLATINUM Subscriptions-
First 30 Days Free
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Platform Self-Hosted (runs on 1st Party Data)
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Limited Time Offer: Extended Free Trial available (see details in Form below)
GOLD Subscription
Establish a Single Source of Truth for Retail Data Management & Start Connecting App/Website CX to Retail.-
Queue Management
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Appointment Bookings
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Store Locator & Mobile Store Sites
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Retail CX Insights/Analytics
PLATINUM Subscription
Once Your Retail Data is under control, Connect any of your Retail Displays/Tablets to the Platform-
Localise Campaigns (Geo-Targeting)
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Personalise Retail Experiences (Leverage CDP/Decisioning Data)
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Interact & Engage with Any Retail Displays/Tablets
Platform Pricing is negotiable for Clients with Large Numbers of Stores/Displays & for a Longer Commitment Term.
Request an Extended Free Trial
For a Limited Time we are offering Brands that are willing to work with us (on Public Case-Studies) an Extended Free Trial.
If this is of interest, please Contact Us using the Form below.
