Connect Journeys, Personalise Experiences

Retail Appointment Bookings

Seamlessly start accepting Appointment Bookings in all of your Retail Stores Nationwide. No complex integrations, Store Appointments can simply be co-ordinated amongst Staff serving your Virtual Store Queue.

Ensuring your customers can get assistance on a day & time that works for them, without them having to wait in a Queue.

Enabling Appointments ensures Brands can surface relevant insights & deliver Personalised Experiences to customers visiting their bricks & mortar retail stores.

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Appointment Booking
Retail Appointment Booking
Benefits

"Book an Appointment" with a Local Store

Once a Customer is ready to Purchase, secure the Sale by allowing them to Instantly Book an Appointment with their Closest Store OR to Schedule the Pick-Up of a Click & Collect Purchase.

Introducing Appointment Bookings ensures:

  • No Wait Time (Customers can ‘Skip the Queue’)
  • Happier Customers (Improved NPS)
  • Seamlessly Identify Customers on Arrival (Personalised Retail Experiences)
  • Enhanced Shopper Insights (Connecting Online & Offline CX)
Benefits

Extend Your Brands Personalisation Efforts into Retail

Leverage any existing CDP/CRM/Decisioning/Loyalty Data, as customers Check-In for their Appointments.

Personalise what’s promoted on Digital Signage as they walk past/through Your Store, Personalise their Mobile App Experience based on what aisle/section they are standing-in & surface relevant Customer Insights to Store Staff when they are Picked-Up for their Appointment.

The Personalisation Hub Platform ensures Brands are able to support a truly differentiated Retail Experience.

Extend Your Brands Personalisation Efforts into Retail
Key Features

Appointment Booking Features

Retail Appointment Bookings

Appointment Bookings

Increase customer satisfaction by offering appointment bookings in your retail stores. Streamline your customer journey, deliver personalised experiences & optimise resource allocation, enhancing brand loyalty & maximising every sale opportunity.

Retail Appointment Check-In

Seamless Check-In

Support a seamless store check-in when customers arrive for their appointment. Uplift NPS, reduce wait times, and optimise staff efficiency across all your stores nationwide. Aggregate relevant customer insights & leverage data to support hyper-personalised experiences

Retail Appointment Scheduling

Fully Customisable

Customise the look & feel of your appointment booking experience, on your website & mobile app. Tailor interfaces effortlessly to match your brand. Platform runs on your own 1st party data & therefore allows you to seamlessly connect your online & offline CX

Customer Appointment Reminders

Appointment Reminders

Send appointment reminders via SMS or Email. Reduce no-shows, increase attendance, and empower customers with convenient, one-click options to reschedule or cancel their appointment, optimising resource allocation and boosting customer satisfaction.

Click & Collect Appointment Booking

Click & Collect

Elevate convenience by offering a seamless Click & Collect experience. uplift NPS, differentiate your Brand & Boost revenue by offering a frictionless shopping experience where customers can order online & pick up in-store at a time that works for them.

Appointment Booking - Customer Insights

Surface Retail Insights

Leverage the platform’s 1st party data to connect actual customer experience in retail to every other digital interaction, including your ad networks.
The platform provides enterprise clients with the tools/insights to support ongoing optimisation within retail.

How It Works

Booking an Appointment?

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1. Book Appointment Online
Offer a seamless connection between your Online & Offline Customer Experience.

Allow customers to book an Appointment from your Website, Mobile App or even from your Google Local Business Listings.
Book Appointment Online
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2. Appointment Reminders
Avoid No-Shows, Add Store Appointments to your customer’s calendar & send them Appointment Reminders via SMS and/or Email.

Customers can easily Cancel or Reschedule at the click of a button.
Appointment Reminders
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3. Seamless Check-In on Arrival
Greet Customers using a dedicated Concierge, Scan the QR-Code presented on any Connected Display or simply click “I’ve Arrived” to let Retail Staff know that the customer has arrived.


Easily extend Appointments to support a seamless Click & Collect (curbside pickup) Experience.
Seamless Check-In on Arrival
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4. Leverage Relevant Customer Insights/Data
Provide Retail Staff with relevant Customer Insights that guarantees customer satisfaction & maximises sales opportunities. From a customer’s purchase history through to sophisticated A.I. models used to accurately determine their intent (sales & service).

Where you don’t secure the sale, activate relevant re-targeting campaigns & ensure your product/brand remains top-of-mind.
Leverage Relevant Customer Insights/Data
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Runs on ChromeOS
AEM Integration
MIST Virtual Beaconing in Retail
Google Business Profile Sync
Unity AR - Virtual Try On
Available in AWS Marketplace

Flexible Subscription

30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).

Billed Annually Save 20%

Base Platform License

Free Trial Covers Base Platform License & includes both GOLD & PLATINUM Subscriptions
$ 5k
/instance/month
  • First 30 Days Free
  • Platform Self-Hosted (runs on 1st Party Data)
  • Limited Time Offer: Extended Free Trial available (see details in Form below)

GOLD Subscription

Establish a Single Source of Truth for Retail Data Management & Start Connecting App/Website CX to Retail.
$ 99
/store/month
  • Queue Management
  • Appointment Bookings
  • Store Locator & Mobile Store Sites
  • Retail CX Insights/Analytics

PLATINUM Subscription

Once Your Retail Data is under control, Connect any of your Retail Displays/Tablets to the Platform
$ 99
/display/month
  • Localise Campaigns (Geo-Targeting)
  • Personalise Retail Experiences (Leverage CDP/Decisioning Data)
  • Interact & Engage with Any Retail Displays/Tablets

Platform Pricing is negotiable for Clients with Large Numbers of Stores/Displays & for a Longer Commitment Term.

Request a Quote Today

Request an Extended Free Trial

For a Limited Time we are offering Brands that are willing to work with us (on Public Case-Studies) an Extended Free Trial.

If this is of interest, please Contact Us using the Form below.