Bridging the gap between your online and offline experience
By recognising customers as they arrive, surfacing relevant offers on digital signage and tailoring experiences across every touchpoint, Personalisation Hub transforms shopping journeys into meaningful connections.
The result? More foot traffic, higher conversion and memorable experiences that keep customers coming back.
Personalisation Hub is the only platform purpose-built to extend personalisation into bricks-and-mortar retail -> enabling fashion retailers to deliver truly seamless omnichannel experiences that connect their online and in-store journeys.
Launching a small proof-of-concept in one store is easy -> but scaling a fully integrated solution across hundreds of stores is where most retailers struggle.
Many still rely on outdated, disconnected systems that fail to integrate meaningfully with digital touchpoints or capture valuable in-store insights.
Why is Personalisation Hub different?
Self-hosted and secure: The platform is deployed within each client’s own cloud environment, behind their existing security infrastructure and operates entirely on their own first-party domain and data (the platform is therefore not dependent on 3rd party cookies).
Unified view of in-store activity: It creates a single source of truth for what’s happening across physical stores, allowing retailers to use real-world interactions and insights to enhance customer experiences and campaign targeting.
Built for in-store personalisation: Unlike generic digital platforms, Personalisation Hub is dedicated to enabling personalised experiences inside bricks-and-mortar environments.
With this foundation, fashion retailers are perfectly positioned to embrace the next wave of AI innovation -> safely, securely and with complete control over their customer data.
Attract new and returning shoppers into your stores with advanced vision technology and hyper-targeted campaigns.
Smart Targeting: Leverage AI-driven insights to identify audiences most likely to visit.
Dynamic Signage & Displays: Showcase relevant promotions that adapt in real-time.
Customer Recognition: Support for loyalty check-ins and personalised offers as customers arrive.
Bringing the right customers through your front door & ready to shop.
Once customers step inside, every interaction counts. Personalisation Hub ensures each one feels tailored, memorable and seamless.
Customer Identification: Instantly recognise loyalty members or new visitors.
Personalised Experiences: Update digital signage, kiosks and mobile prompts to reflect individual preferences.
Conversion Boost: Our clients see 8–20% uplift in sales when personalised offers are surfaced to high-intent shopper at point of sale.
Turn casual visits into confident purchases.
Fashion customers don’t shop in silos -> they expect a journey that flows.
Click & Collect Appointment Booking: Make collection moments more engaging and upsell-ready.
Unified Profiles: Connect online browsing history with in-store behaviour.
Seamless Engagement: Ensure promotions and experiences follow customers across web, app and in-store.
Deliver consistency everywhere your customers connect with you.
The future of fashion retail is immersive -> and it’s here now.
Virtual Try-Ons: Enable customers to visualise how clothes, shoes, or accessories fit before purchase.
Interactive Experiences: Use real-time, personalised engagement to surprise and delight.
Immersive Brand Moments: From virtual mirrors to mobile-driven activations, create experiences that customers will remember and share.
Make shopping not just convenient, but unforgettable.
Because fashion is personal.
Personalisation Hub was built for retailers who want to:
✔ Provide an unforgettable in-store experience
✔ Increase conversion at every step
✔ Connect channels into a seamless, unified journey
✔ Deliver immersive, future-ready retail experiences
Delivering More foot traffic, higher in-store conversion and a World-Leading Retail experience
Bring Personalisation Into Your Mobile App
Enhance your mobile app with an experience that adapts based on a customers proximity from or within your stores.
Automatically generate store-specific microsites for every store, seamlessly embedded within your app. Deliver dynamic content based on context, whether customers are planning a visit, arriving in-store, or browsing a specific department or aisle.
Enable a frictionless check-in experience that recognises loyalty members, unlocks personalised offers and boosts engagement the moment shoppers walk through your front door.
Deliver Accurate Store Information & Seamless Experiences
Keep your shoppers informed and satisfied with reliable, up-to-date store information.
Maintain a single source of truth for all store details, including opening hours, location and available services.
Enhance the customer journey with a smart store locator that bridges online browsing with in-store visits, making it effortless for shoppers to find the right store at the right time.
Enhance Customer Satisfaction with Virtual Queuing
Upgrade the in-store fashion experience with our seamless virtual queuing feature.
Perfect for busy fitting rooms, styling services, or Click & Collect counters, virtual queuing eliminates long physical lines and reduces wait times.
Shoppers can continue browsing collections, trying on outfits, or enjoying interactive in-store experiences, all while knowing their spot in the queue is secure.
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
* Experiential AI customers only (contact team to see if spaces are still available)
Platform Pricing is negotiable for clients with High Traffic Apps/Websites, Large Numbers of Stores/Displays & for Longer Commitment Terms.
