Supermarkets thrive on familiarity. Customers return because they feel understood.
Personalisation Hub turns every channel -> from digital signage to loyalty app -> into a responsive, data-driven surface that adapts to each shopper in real time.
Supermarkets and grocery retailers face a new challenge -> customers expect the same level of personalisation in-store as they do online. Personalisation Hub connects your loyalty, eCommerce and in-store systems to deliver relevant, one-to-one experiences across every touchpoint -> web, app, digital signage and checkout.
Retailers can deploy Personalisation Hub in their own (VPC) cloud environment and on their own domain in just over an hour -> ensuring data remains secure, compliant and fully under their control.
Because it runs on the retailer’s own domain and uses the same customer cookie across channels, Personalisation Hub can seamlessly connect online and in-store journeys. When customers arrive in-store, their preferences and previous interactions are instantly recognised, enabling a continuous, personalised experience.
With built-in support for digital signage, store sites, queue management and localisation, the platform is ready to power the future of connected retail.
Personalisation Hub makes it simple to activate your existing customer and loyalty data -> securely and responsibly.
Create meaningful connections with every shopper and make every store visit more rewarding.
+ Increase basket size and conversion through relevant product suggestions.
+ Boost loyalty and retention with personalised rewards and offers.
+ Strengthen retail media revenue by enabling brands to reach the right audience.
+ Reduce operational complexity with a single platform powering every touchpoint.
Deliver relevant offers and content across web, app and on screens in-store.
Personalised experiences informed by loyalty data, browsing patterns and past purchases.
Campaigns Playing on Displays automatically adjust based on local inventory, time of day, audience mix and even dwell time in specific zones.
Connect first-party and loyalty data securely within your own (VPC) cloud environment to create a complete view of each shopper journey.
Enable CPG brands to reach target audiences within your owned media network - online and in-store - while keeping data private and under your control.
Measure impact from impression to transaction -> linking campaigns to real-world sales across channels.
Campaign Optimisation: Auto-refine creative and messaging based on in-store transactions
Engagement Optimisation: Adapt in-store experiences focused on maximising customer engagement
Shopper Insights
Analyse how customer segments engage across different stores or regions. Identify top-performing stores and opportunities for localised optimisation.
Drill down into specific in-store zones -> from entrance to engagement to checkout -> to understand shopper behaviour, dwell time and conversion impact.
Measure how audiences interact with digital signage or shelf displays. Compare engagement rates, creative performance and message effectiveness by time of day or audience type.
Connect the dots from media exposure to purchase. See which campaigns, creatives and locations directly influence basket size and category growth.
Visualise the complete customer journey -> from initial engagement through to sale -> empowering marketing and operations teams to act on live performance data.
Enhance your mobile app with personalised store experiences that adapt based on customer behaviour.
Store sites automatically created for every location, seamlessly embedded within your app.
Deliver dynamic content based on customer context, such as pre-store visit, in-store arrival, or specific zone within the store.
Facilitate a frictionless in-store check-in process, enhancing customer satisfaction & engagement.
Deliver Accurate Store Information & Seamless Experiences
Ensure customer satisfaction with reliable access to essential store details.
Maintain a single source of truth for accurate store data, including opening/closing hours & location details.
Enhance the customer journey with an improved store locator that connects online and in-store experiences.
Enhance Customer Satisfaction with Virtual Queuing
Improve the in-store experience & optimise service efficiency with the virtual queuing feature.
Implement virtual queuing at busy service counters, such as delis, to eliminate physical lines & reduce wait times.
Allow customers to browse freely or enjoy other in-store experiences while waiting for their turn.
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
* Experiential AI customers only (contact team to see if spaces are still available)
Platform Pricing is negotiable for clients with High Traffic Apps/Websites, Large Numbers of Stores/Displays & for Longer Commitment Terms.
