AI Agent Integration
Accurate Data is a foundational requirement for any AI Agents.
Providing a real-time, single source of truth for retail data will become critical for Brands operating bricks & mortar stores.
In future, customers will ask their Personal AI Agents to “Find the closest store”, “Are they open now”, “Send directions to my car” & “Book an appointment for me tomorrow”.
Brands wanting to support these connected experiences, require a platform specifically designed & built for AI.
Personalisation Hub aggregates retail data, supports a connected & personalised experience + Ensures Brands can bridge the gap between their App (online) & in-store experiences.
Provide your customers & their agents with reliable retail data that they can trust.
Accurate retail data is the foundation for effective analysis & ongoing optimisation
Break free from legacy limitations.
The Personalisation Hub is focused on creating a digital twin of each of your retail stores so that you can leverage AI to optimise visitor & staff experiences in real-time.
Provide a seamless experience across all touch-points, including retail.
From virtual queue management, appointment bookings & delivering personalised experiences in physical retail.
Effortless check-in paves the way for a world-leading customer experience.
Engage customers with personalised campaigns & experiences created in real-time.
(by Personal AI Agents)
Prepare for the future of shopping
Customers will increasingly rely on their Personal AI agents to streamline their shopping experience.
Remove friction & enhance efficiency.
AI agents will seek the most efficient path to purchase. Stay ahead of the curve by providing a connected & seamless experience.
Prepare your organisation for the upcoming AI Revolution.
Adapt now to the changing retail landscape, or face irrelevance.
Customer Experience: Capture & understand real-world customer experience (end-to-end) within your retail stores. Ensure your organisation's AI models have access to understand every customers purchase journey.
Runs on 1st Party Data: Self-hosted, Sits behind your organisation’s own security infrastructure (100% Secure) & is therefore able to accurately track your customers across all your owned touchpoints.
AI Model Agnostic: Ensuring Enterprise clients can leverage their own AI models OR clients can select to have the latest Open Source Models running (securely) locally on the platform.
Custom Retail Agents: Leverage AI to support repetitive, time consuming & costly tasks. Have one of the OOB AI Agents working 24/7 to keep your stores & displays running at 100%.
Enterprise Grade APIs: Seamlessly share (normalised) retail data & visitor interactions (in retail) within your wider AI Agent ecosystem.
Break the Silos: Ensure bricks & mortar retail is connected to your wider Digital CX.
Don't deliver an exceptional customer experience only to drop the ball when a customer walks into one of your retail stores to finalise the purchase.
Observe/Learn: Understand exactly what's happening in your retail stores. Normalise the data & store observations/learnings that can be used for future analysis/comparison.
Act: Ability to act on observations (in real-time), from improved campaign targeting on digital signage, supporting store staff (so that they can provide a world-leading experiences) through to maximising retail operation efficiency.
Grow: Seamlessly add displays & devices in retail (incl IoT). Leverage any connected data to further optimise visitor & staff experiences.
Operate: Single solution to monitor all your displays & devices, including visibility of real-time campaign playback & engagement. Where visitors interact with a campaign/offer, ensure these retail interactions can be utilised on other touch-points (incl. remarketing).
Leverage Existing Customer/Decisioning/Data investment & maximise business outcomes, whilst ensuring that you are ready for a New AI powered future.
The time is now to leapfrog your competitors!
First 30 Days are on us
(we are so confident in our platform)
A customer’s Personal AI Agent is given the task of finding the best local deal on the latest iPhone:
AI Agent starts its analysis:
Customer tells AI Agent, show me the best local deals on the latest iPhone.
Best Offers presented to customer:
After purchasing the iPhone, the customer’s Personal AI Agent arranges a Click & Collect booking (at the closest store that has stock):
After store check-in, the AI Agent can see all live offers available for playback on every retail display:
Staff immediately receive the updated order from the customer’s AI Agent. Staff go & pick up the Apple Watch from the back room so they can help the customer get everything set-up in one go.
White glove hand-over to Retail Staff
Staff can see which campaigns the customer has engaged with.
Platform aggregates all relevant customer/decisioning/AI-Agent recommendations to staff when they pick the customer up for his/her appointment
Headquarters have end-to-end view
Summary of every customers full end-to-end experience is available to Headquarters so that they are able to continually optimise every customer’s experience, in real-time.
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
Platform Pricing is negotiable for Clients with Large Numbers of Stores/Displays & for a Longer Commitment Term.
The Personalisation Hub Platform ensures that Enterprise Clients can support Localised & Personalised Experiences in their physical retail stores/branches. The Platform allows Brand’s to seamlessly connect their App/Website CX with their Retail/Branch Experiences, resulting in Higher Revenue, Reduced Handling-Time & Improved NPS.
Platform Features
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