AI Agent Integration (MCP)
Irrespective of how much Data Mining your organisation has done. A customer’s own personal AI Agent knows far more about the customer than you do.
Personalisation Hub allows brands to Activate & Surface personalised offers to your customers via their Preferred AI Agents.
If a customer likes your Offer, secure the sale, by ensuring they can “Buy Now”, “Find the closest store”, “Are they open now” & “Book an appointment for me” all via their preferred AI Agent(s).
The Personalisation Hub platform has been designed from Day One for AI. We’ve reimagined what’s possible to enable our clients to support world-leading, personalised experiences.
Platform has a secure, dedicated Model Context Protocol (MCP) server for internal integrations.
Ensuring that brands can seamlessly aggregate relevant data for personalisation & ongoing campaign optimisation.
Customer Facing MCP Server that connects a brand to a customer's preferred AI Agents.
Ensuring that brands are considered within future AI Assisted purchase decisions, by surfacing the most relevant offers (as required).
Seamlessly ideate, create & launch personalised campaigns directly from any of your organisation’s approved AI Agent(s).
Provide a dedicated solution that securely manages & continually optimises your personalised campaigns across every customer touchpoint.
Securely leverage your organisation’s approved models, all from within your own virtual private cloud environment.
Engage customers with personalised campaigns & experiences created in real-time on digital signage in-store.
(supporting your end-to-end personalisation workflow)
From Idea to Execution Across Every Owned Channel
Launch personalised campaigns across your websites, apps and on digital signage in-store, right from concept to go-live.
Effortlessly Localise & Personalise at Scale
Auto-generate the required creative assets/variations across all required touchpoints.
Always-On Optimisation (Personalisation on Auto-Pilot)
Platform continually monitors performance and adapts targeting, scheduling and creative for continuous improvement.
(by Personal AI Agents)
Prepare for the future of shopping
Customers will increasingly rely on their Personal AI agents to streamline their shopping experience.
Remove friction & enhance efficiency.
AI agents will seek the most efficient path to purchase. Stay ahead of the curve by providing a connected & seamless experience.
Prepare your organisation for the upcoming AI Revolution.
Adapt now to the changing retail landscape, or face irrelevance.
Customer Experience: Capture & understand real-world customer experience (end-to-end) within your retail stores. Ensure your organisation's AI models have access to understand every customers purchase journey.
Runs on 1st Party Data: Self-hosted, Sits behind your organisation’s own security infrastructure (100% Secure) & is therefore able to accurately track your customers across all your owned touchpoints.
AI Model Agnostic: Ensuring Enterprise clients can leverage their own AI models OR clients can select to have the latest Open Source Models running (securely) locally on the platform.
Custom Retail Agents: Leverage AI to support repetitive, time consuming & costly tasks. Have one of the OOB AI Agents working 24/7 to keep your stores & displays running at 100%.
Enterprise Grade APIs: Seamlessly share (normalised) retail data & visitor interactions (in retail) within your wider AI Agent ecosystem.
Break the Silos: Ensure bricks & mortar retail is connected to your wider Digital CX.
Don't deliver an exceptional customer experience only to drop the ball when a customer walks into one of your retail stores to finalise the purchase.
Observe/Learn: Understand exactly what's happening in your retail stores. Normalise the data & store observations/learnings that can be used for future analysis/comparison.
Act: Ability to act on observations (in real-time), from improved campaign targeting on digital signage, supporting store staff (so that they can provide a world-leading experiences) through to maximising retail operation efficiency.
Grow: Seamlessly add displays & devices in retail (incl IoT). Leverage any connected data to further optimise visitor & staff experiences.
Operate: Single solution to monitor all your displays & devices, including visibility of real-time campaign playback & engagement. Where visitors interact with a campaign/offer, ensure these retail interactions can be utilised on other touch-points (incl. remarketing).
Leverage Existing Customer/Decisioning/Data investment & maximise business outcomes, whilst ensuring that you are ready for a New AI powered future.
The time is now to leapfrog your competitors!
First 30 Days are on us
(we are so confident in our platform)
A customer’s Personal AI Agent is given the task of finding the best local deal on the latest iPhone:
AI Agent starts its analysis:
Customer tells AI Agent, show me the best local deals on the latest iPhone.
Best Offers presented to customer:
After purchasing the iPhone, the customer’s Personal AI Agent arranges a Click & Collect booking (at the closest store that has stock):
After store check-in, the AI Agent can see all live offers available for playback on every retail display:
Staff immediately receive the updated order from the customer’s AI Agent. Staff go & pick up the Apple Watch from the back room so they can help the customer get everything set-up in one go.
White glove hand-over to Retail Staff
Staff can see which campaigns the customer has engaged with.
Platform aggregates all relevant customer/decisioning/AI-Agent recommendations to staff when they pick the customer up for his/her appointment
Headquarters have end-to-end view
Summary of every customers full end-to-end experience is available to Headquarters so that they are able to continually optimise every customer’s experience, in real-time.
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
* Experiential AI customers only (contact team to see if spaces are still available)
Platform Pricing is negotiable for clients with High Traffic Apps/Websites, Large Numbers of Stores/Displays & for Longer Commitment Terms.
Personalisation Hub radically simplifies real-time, AI-driven personalisation across all owned touchpoints, including in-store.
The platform leverages AI to optimise every aspect of an enterprise’s personalisation workflow, from campaign ideation, planning/prioritisation, creating all required creative variations through to continually training each client’s custom AI model (continually improving performance over time).
Platform Features
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