Omni-Channel Personalisation | Built for AI
Personalisation Hub was built for real-time personalisation -> long before AI became a buzzword.
Our initial platform build began in 2018, designed from the ground up to support BERT (Dialogflow) integration. From day one, our mission was clear: enable real-time personalised experiences powered by conversational intent, dynamic RT3D and WebGL.
What started as conversational AI-driven personalisation has evolved into a platform capable of orchestrating intelligent, adaptive retail experiences across every channel -> web, mobile and in-store.
Today, the AI landscape is vastly more sophisticated -> and so is Personalisation Hub.
We now empower clients to securely use their own AI models and agents within their own environment to drive ongoing optimisation.
The platform is self-hosted within each client’s Virtual Private Cloud (VPC), allowing brands to:
Seamlessly integrate custom or proprietary AI models.
Securely connect internal tools and sensitive customer data.
Train and refine AI-driven personalisation continuously -> without data ever leaving their environment.
This architecture gives enterprise clients complete control, security and compliance while unlocking the full potential of AI-driven personalisation.
Most large organisations struggle to connect personalisation efforts across fragmented systems and teams.
Personalisation Hub solves this through Model Context Protocol (MCP) support -> enabling seamless integration between systems, models and data sources.
Because the platform operates inside the client’s own VPC, it can access and act on data in real time -> eliminating latency and privacy barriers that previously made true omnichannel personalisation impossible.
Creating the volume of creative variations required for localised and personalised experiences has always been a major barrier.
Personalisation Hub integrates best-of-breed Generative AI models that:
Automatically produce and adapt creative variations at scale.
Continuously improve over time through feedback loops.
Ensure every campaign feels locally relevant, contextually aware and brand-consistent.
AI turns creative scale into an engine for continuous optimisation.
Personalisation Hub is built to support Agentic AI -> where intelligent agents continuously analyse and optimise store performance in real time.
Whether it’s a digital display, a shelf, or an entire store experience, your connected AI agents can securely:
Adjust content, offers and placement dynamically.
Optimise for traffic patterns, conversion and engagement.
Drive measurable revenue uplift by making every customer interaction smarter.
It’s not just automation -> it’s autonomous optimisation, powered by your own AI.
AI isn’t an add-on at Personalisation Hub -> it’s in our DNA.
From conversational intent to agentic optimisation, the platform continues to evolve with the most advanced AI capabilities -> always giving clients control, security and adaptability within their own environment.
Built with AI. Built for what’s next.
Aggregates and controls all personalised experience data — including visitor profiles, recent interactions, product holdings, and purchase history — to form a single, privacy-safe identity layer. → Enables consistent, connected experiences across channels.
Integrates physical-store data sources (store cameras, sensors, Wi-Fi systems like Mist, data platforms such as BigQuery, Pega, and Cloudera) to create a real-time digital representation of each store. → Supports operational visibility, audience measurement, and contextual personalisation.
Connects online and offline touchpoints — digital signage, web, mobile, and in-store screens — to personalise experiences dynamically. → Allows creation of personalised ads, videos, and experiences in real time, supported by product and stock data.
Designed to work with any leading AI model or agent, including OpenAI, Anthropic, Gemini, and LLaMA. → Retailers can leverage the best AI tools for recommendation, content generation, and optimisation, ensuring flexibility and future-proofing.
In the future, Personal AI Agents will autonomously select the most appropriate experiences for individual shoppers -> enabling next-generation, AI-driven retail personalisation.
A customer’s Personal AI Agent is given the task of finding the best local deal on the latest iPhone:
AI Agent starts its analysis:
Customer tells AI Agent, show me the best local deals on the latest iPhone.
Best Offers presented to customer:
After purchasing the iPhone, the customer’s Personal AI Agent arranges a Click & Collect booking (at the closest store that has stock):
After store check-in, the AI Agent can see all live offers available for playback on every retail display:
Staff immediately receive the updated order from the customer’s AI Agent. Staff go & pick up the Apple Watch from the back room so they can help the customer get everything set-up in one go.
White glove hand-over to Retail Staff
Staff can see which campaigns the customer has engaged with.
Platform aggregates all relevant customer/decisioning/AI-Agent recommendations to staff when they pick the customer up for his/her appointment
Headquarters have end-to-end view
Summary of every customers full end-to-end experience is available to Headquarters so that they are able to continually optimise every customer’s experience, in real-time.
Customer Experience: Capture & understand real-world customer experience (end-to-end) within your retail stores. Ensure your organisation's AI models have access to understand every customers purchase journey.
Runs on 1st Party Data: Self-hosted, Sits behind your organisation’s own security infrastructure (100% Secure) & is therefore able to accurately track your customers across all your owned touchpoints.
Grow: Seamlessly add displays & devices in retail (incl IoT). Leverage any connected data to further optimise visitor & staff experiences.
Operate: Single solution to monitor all your displays & devices, including visibility of real-time campaign playback & engagement. Where visitors interact with a campaign/offer, ensure these retail interactions can be utilised on other touch-points (incl. remarketing).
Leverage Existing Customer/Decisioning/Data investment & maximise business outcomes, whilst ensuring that you are ready for a New AI powered future.
The time is now to leapfrog your competitors!
First 30 Days are on us
(we are so confident in our platform)
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
* Experiential AI customers only (contact team to see if spaces are still available)
Platform Pricing is negotiable for clients with High Traffic Apps/Websites, Large Numbers of Stores/Displays & for Longer Commitment Terms.
