Check-In (Identify) | Appointment Bookings
Improve NPS, aggregate customer insights & maximise revenue
Seamlessly start accepting Appointment Bookings in all of your Retail Stores Nationwide. No complex integrations, Store Appointments can simply be co-ordinated amongst Staff serving your Virtual Store Queue.
Ensuring your customers can get assistance (or collect a purchase) on a day & at a time that works for them, without them having to wait in a Queue.
Enabling Appointments ensures Brands can surface relevant insights & deliver Personalised Experiences to customers visiting their bricks & mortar retail stores.
Once a customer is ready to purchase, secure the sale by allowing them to instantly book an appointment at their closest store OR schedule to pick-up a recent purchase.
Appointments are auto-magically added to the virtual queue, at the correct time.
Customers can schedule appointments at a time that works for them.
Add an appointment to an active purchasers calendar.
World-leading insights into what's happening across all your stores/branches.
Leverage any existing Customer/Decisioning/Loyalty data, as customers Check-In for their Appointments.
Personalise what’s promoted on Digital Signage as they walk past/through Your Store, Personalise their Mobile App Experience based on what aisle/section they are standing-in & surface relevant Customer Insights to Store Staff when they are Picked-Up for their Appointment.
The Personalisation Hub Platform ensures Brands are able to support a truly differentiated Retail Experience.
Increase customer satisfaction by offering appointment bookings in your retail stores. Streamline your customer journey, deliver personalised experiences & optimise resource allocation, enhancing brand loyalty & maximising every sale opportunity.
Support a seamless store check-in when customers arrive for their appointment. Uplift NPS, reduce wait times, and optimise staff efficiency across all your stores nationwide. Aggregate relevant customer insights & leverage data to support hyper-personalised experiences
Customise the look & feel of your appointment booking experience, on your website & mobile app. Tailor interfaces effortlessly to match your brand. Platform runs on your own 1st party data & therefore allows you to seamlessly connect your online & offline CX
Send appointment reminders via SMS or Email. Reduce no-shows, increase attendance, and empower customers with convenient, one-click options to reschedule or cancel their appointment, optimising resource allocation and boosting customer satisfaction.
Elevate convenience by offering a seamless Click & Collect experience. uplift NPS, differentiate your Brand & Boost revenue by offering a frictionless shopping experience where customers can order online & pick up in-store at a time that works for them.
Leverage the platform’s 1st party data to connect actual customer experience in retail to every other digital interaction, including your ad networks.
The platform provides enterprise clients with the tools/insights to support ongoing optimisation within retail.
Offer a seamless connection between your Online & Offline Customer Experience.
Allow customers to book an Appointment from your Website, Mobile App or even from your Google Local Business Listings.
Avoid No-Shows, Add Store Appointments to your customer’s calendar & send them Appointment Reminders via SMS and/or Email.
Customers can easily Cancel or Reschedule at the click of a button.
Greet Customers using a dedicated Concierge, Scan the QR-Code presented on any Connected Display or simply click “I’ve Arrived” to let Retail Staff know that the customer has arrived. Easily extend Appointments to support a seamless Click & Collect (curbside pickup) Experience.
Provide Retail Staff with relevant Customer Insights that guarantees customer satisfaction & maximises sales opportunities. From a customer’s purchase history through to sophisticated A.I. models used to accurately determine their intent (sales & service).
Where you don’t secure the sale, activate relevant re-targeting campaigns & ensure your product/brand remains top-of-mind.
30-Day Free Trial, cancel any time. Simply Add to Your AWS Bill (below pricing is $USD).
* Experiential AI customers only (contact team to see if spaces are still available)
Platform Pricing is negotiable for clients with High Traffic Apps/Websites, Large Numbers of Stores/Displays & for Longer Commitment Terms.
Personalisation Hub radically simplifies real-time, AI-driven personalisation across all owned touchpoints, including in-store.
The platform leverages AI to optimise every aspect of an enterprise’s personalisation workflow, from campaign ideation, planning/prioritisation, creating all required creative variations through to continually training each client’s custom AI model (continually improving performance over time).
Platform Features
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