In today’s post I’ll cover why personalised customer experiences will not be controlled by Brands (in the future). When it comes to AI Organisations should initially focus on: I won’t talk about data again (read my older post on this). Except to re-emphasise. Bad data = Bad insight/recommendations/decisions/experiences. From an organisational perspective, I believe that […]
The Personalisation Hub Platform ensures that Enterprise Clients can support Localised & Personalised Experiences in their physical retail stores/branches. The Platform allows Brand’s to seamlessly connect their App/Website CX with their Retail/Branch Experiences, resulting in Higher Revenue, Reduced Handling-Time & Improved NPS.
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