# Troubleshooting

> Symptom-first fixes for access, login, messaging, display and DNS issues.

Part of the [Personalisation Hub Help Centre](https://personalisationhub.com/support-centre/?format=md).

- [Troubleshooting index](https://personalisationhub.com/support-centre/troubleshooting/troubleshooting-index/?format=md): Find the fix for what you are seeing: every symptom-first article in the help centre, grouped by access, set-up, messaging, displays, mobile sites and queueing.
- [SMS messages are not sent or arrive as UNVERIFIED](https://personalisationhub.com/support-centre/troubleshooting/sms-messages-are-not-sent-or-arrive-as-unverified/?format=md): Queue and appointment SMS messages fail or show UNVERIFIED when your AWS account is still in SMS sandbox mode or your sender ID is not registered.
- [Adding a store finds nothing in Google Places](https://personalisationhub.com/support-centre/troubleshooting/adding-a-store-finds-nothing-in-google-places/?format=md): If searching for a store under Stores / Branches → Add New Store(s) returns no results, the platform has no working Google Maps API key.