# View a store's network and display status

> Check each morning which stores have displays offline, using the connected-displays column on the Stores / Branches list.

How-to guide · Stores & Retail Data › HQ Admin · Last updated 3 November 2026

URL: https://personalisationhub.com/support-centre/stores-and-retail-data/view-a-stores-network-and-display-status/

The platform monitors every display registered to your stores. The **Stores / Branches** list shows, per store, how many displays are connected and whether any are offline, so you can find problems before the store starts trading. Check it every morning.

## Before you begin

- An HQ Admin account. Any HQ Admin role can view the list.
- Displays registered to the store. See [Register a new display or device](https://personalisationhub.com/support-centre/digital-signage/register-a-new-display-or-device/).

## Steps

1. In the left navigation, select **Stores / Branches**.
2. At the top right of the page, read **Total connected displays** for the network-wide count.
3. In the list, read the column marked with the monitor icon. It shows the number of displays connected to each store, with a status indicator.
4. To see only stores with a problem, select the filter icon on that column.
5. For a store with displays offline, select the store name, then **Visit Retail Manager's Website** to open its Retail Admin site and check **Displays & Devices → Manage Displays** for the individual display.

## What the status means

| Indicator | Meaning | What to do |
| --- | --- | --- |
| Red | All displays in the store are offline. The store cannot present personalised experiences at all. | Check the store's internet connection and power. If the store no longer operates, [delete the store](https://personalisationhub.com/support-centre/stores-and-retail-data/delete-a-store/). |
| Orange | 1 or more displays, but not all, are offline. Experiences on the affected displays are limited. | Troubleshoot the individual display. See [View a display's status and time offline](https://personalisationhub.com/support-centre/digital-signage/view-a-displays-status-and-time-offline/). |
| Green | All displays are online. | No action. |

## Verify it worked

Every store that is trading today shows a green indicator with the expected number of connected displays.

## Related

- [View a display's status and time offline](https://personalisationhub.com/support-centre/digital-signage/view-a-displays-status-and-time-offline/)
- [Get notified when a display goes offline](https://personalisationhub.com/support-centre/digital-signage/get-notified-when-a-display-goes-offline/)
- [A display shows as offline](https://personalisationhub.com/support-centre/)
- [How store data works in Personalisation Hub](https://personalisationhub.com/support-centre/stores-and-retail-data/how-store-data-works-in-personalisation-hub/)