# Update your store's opening hours (Retail Admin)

> Store staff: set your store's opening and closing time for each day of the week, mark closed days and set the store time zone on the staff tablet.

How-to guide · Stores & Retail Data › Retail Admin (staff tablet) · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/stores-and-retail-data/update-your-stores-opening-hours-retail-admin/

Your store's opening hours control when its virtual queue opens and closes, when appointment slots are offered and what customers see online. As store staff you keep them current from the staff tablet. It takes about 2 minutes.

## Before you begin

- A Retail Admin login for your store.

## Steps

1. Sign in to your store's Retail Admin site.
2. In the left navigation, select **Store Info**, then **Store Hours**. The **Opening Hours & Appointment Settings** page opens on the **Opening Hours** tab.
3. For each day from **MONDAY** to **SUNDAY**, check the times in **Store Opening** and **Store Closing**, and correct any that are wrong.
4. To mark a day as closed, clear the checkbox at the start of that day's row. The row shows **Closed**.
5. To reopen a closed day, select its checkbox and set the opening and closing times.
6. In **Store Time Zone**, confirm the store's time zone, for example **(UTC/GMT +10) Australia/Sydney**. Queue and appointment times are calculated in this zone.
7. Add anything customers should know in **Additional Comments**.
8. Select **Save Changes**.

> **Note:** If your store's data is synchronised with Google Business Profile, the new hours reach Google after the next synchronisation, not immediately. Public holidays are set separately — see [Set special holiday opening hours (Retail Admin)](https://personalisationhub.com/support-centre/stores-and-retail-data/set-special-holiday-opening-hours-retail-admin/).

## Verify it worked

The **Opening Hours** table shows the saved times, with **Closed** on any day you cleared. From the next opening time, the queue opens according to the new hours.

## Next step

[Set special holiday opening hours (Retail Admin)](https://personalisationhub.com/support-centre/stores-and-retail-data/set-special-holiday-opening-hours-retail-admin/)

## Related

- [Set appointment slots per store and per day](https://personalisationhub.com/support-centre/appointment-bookings/set-appointment-slots-per-store-and-per-day/)
- [Queue settings reference](https://personalisationhub.com/support-centre/queue-management/queue-settings-reference/)
- [Validate your store's details and address (Retail Admin)](https://personalisationhub.com/support-centre/stores-and-retail-data/validate-your-stores-details-and-address-retail-admin/)
- [Connect the platform to Google Business Profile](https://personalisationhub.com/support-centre/integrations-and-3rd-party-guides/connect-the-platform-to-google-business-profile/)