# View store queueing stats and the staff status widget

> As a store manager, read the store-wide queueing stats, drill into an individual staff member's stats, and see who is available, serving or unavailable.

How-to guide · Queue Management › Store managers · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/queue-management/view-store-queueing-stats-and-the-staff-status-widget/

Store managers see a queueing summary widget that staff do not: store-wide stats at the top of the **Queueing & Appointments** page, plus per-person stats when you select a staff member. Use it to spot long waits and rebalance the floor.

## Before you begin

- A Retail Admin sign-in with the Store_Manager role for your store.
- Virtual queueing is enabled for the platform and for your store — see [Enable virtual store queueing](https://personalisationhub.com/support-centre/queue-management/enable-virtual-store-queueing/).

## Steps

1. In the left navigation of Retail Admin, select **QUEUEING & APPTS**.
2. In the STAFF row, select **All**. The **Store Stats** tiles show the whole store: **Current Est. Waiting time**, **Avg. Waiting time**, **Avg. Serve Time** and **Total Served Today**.
3. Select an individual staff member's chip to see that person's stats instead.
4. At the right of the STAFF row, read the summary counts — for example **3 Available**, **2 Serving Customers**, **1 Unavailable**.

## Verify it worked

The tiles change when you switch between **All** and a staff member, and **Total Served Today** increases as staff complete visits.

## Next step

[Remove a visitor from the queue](https://personalisationhub.com/support-centre/queue-management/remove-a-visitor-from-the-queue/)

## Related

- [Manage your availability status](https://personalisationhub.com/support-centre/queue-management/manage-your-availability-status/)
- [View queue and appointment history](https://personalisationhub.com/support-centre/queue-management/view-queue-and-appointment-history/)
- [See which languages staff on shift speak](https://personalisationhub.com/support-centre/queue-management/see-which-languages-staff-on-shift-speak/)
- [Handle visitors with special requests (language or business customers)](https://personalisationhub.com/support-centre/queue-management/handle-visitors-with-special-requests-language-or-business-customers/)