# View queue and appointment history

> Open the Queue History and Appointment History tables in Retail Admin to see who visited, why, who served them and how long they waited.

How-to guide · Queue Management › Managing the queue · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/queue-management/view-queue-and-appointment-history/

Retail Admin keeps a record of every queued visitor and every appointment for as long as the platform retains queueing data (90 days by default). Use it to check who served a visitor, review why people visit and how long they waited, or find a record the day after.

## Before you begin

- A Retail Admin sign-in for your store — see [Sign in to the Retail Admin site (no SAML/SSO)](https://personalisationhub.com/support-centre/company-set-up-and-users/sign-in-to-the-retail-admin-site-no-saml-sso/), or use single sign-on if your organisation has [Integrate single sign-on (SAML) for store staff](https://personalisationhub.com/support-centre/company-set-up-and-users/integrate-single-sign-on-saml-for-store-staff/).

## Steps

1. In the left navigation of Retail Admin, select **QUEUEING & APPTS**.
2. At the top right of the **Queueing & Appointments** page, select **Queue & Appointment History**.
3. Select the **Queue History** or **Appointment History** tab.
4. Use the column filters to narrow the list: enter a name under **Visitor Name**, filter **Visitor Type** or **Reason for Visit**, search **Additional Info** by keyword, or enter a name under **Assisted by**.
5. Select a column heading such as **Date & Time** or **Status** to sort.

## What the columns show

| Column | Queue History | Appointment History |
| --- | --- | --- |
| **Date & Time** | When the visitor joined | When the booking was made |
| **Appointment Start** | — | Booked start time |
| **Visitor Name**, **Visitor Type**, **Reason for Visit**, **Additional Info** | As entered when joining | As entered when booking |
| **Assisted by** | The staff member who picked the visitor up | The staff member who picked the visitor up |
| **Status** | Final state, for example *Left* | Final state of the appointment |
| **Est. Wait Time** | Estimated wait at the time of joining | — |

## Verify it worked

The count at the top of the tab (for example **1 Queued Visitors**) matches the rows shown, and the row for a visitor you served today lists you under **Assisted by**.

## Related

- [View store queueing stats and the staff status widget](https://personalisationhub.com/support-centre/queue-management/view-store-queueing-stats-and-the-staff-status-widget/)
- [Queue settings reference](https://personalisationhub.com/support-centre/queue-management/queue-settings-reference/)
- [Remove a visitor from the queue](https://personalisationhub.com/support-centre/queue-management/remove-a-visitor-from-the-queue/)
- [Enable appointment bookings](https://personalisationhub.com/support-centre/appointment-bookings/enable-appointment-bookings/)