# View a visitor's recent interactions and profile data

> See where a queued visitor has been in the store and what they interacted with, plus any connected customer data, before and after you pick them up.

How-to guide · Queue Management › Managing the queue · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/queue-management/view-a-visitor-s-recent-interactions-and-profile-data/

When a visitor who is in the queue interacts with the store — scanning a display's QR code, talking to the chatbot — the platform surfaces that interaction to staff. You see a summary in the **Waiting** view and more detail on the visitor's details page once you pick them up, so you can start the conversation where the visitor left off.

## Before you begin

- A Retail Admin sign-in for your store — see [Sign in to the Retail Admin site (no SAML/SSO)](https://personalisationhub.com/support-centre/company-set-up-and-users/sign-in-to-the-retail-admin-site-no-saml-sso/), or use single sign-on if your organisation has [Integrate single sign-on (SAML) for store staff](https://personalisationhub.com/support-centre/company-set-up-and-users/integrate-single-sign-on-saml-for-store-staff/).
- The visitor joined the queue from their own phone, so their interactions can be linked to them — see [Let a visitor join the queue by scanning the QR code on the staff tablet](https://personalisationhub.com/support-centre/queue-management/let-a-visitor-join-the-queue-by-scanning-the-qr-code-on-the-staff-tablet/).

## See the most recent interaction while they wait

1. In the left navigation of Retail Admin, select **QUEUEING & APPTS**.
2. In the **Waiting** view, read the interaction line on the visitor's card. It shows the display name — which tells you roughly where they are in the store — and their most recent interaction, for example *Branch Entrance > BUILD NEW HOME*.

## See the full picture after pick-up

1. On the visitor's card, select **Pick up**.
2. On the visitor's details page, review the customer summary. Out of the box it includes the visitor's device type; your organisation can add CRM, customer data platform or decisioning data to this summary through the Visitor API.

> **Note:** Once the mobile site is embedded in your organisation's mobile app, every customer attribute the app can access can be surfaced here — see [Use customer and decisioning data to personalise the store visit](https://personalisationhub.com/support-centre/personalisation-and-ai/use-customer-and-decisioning-data-to-personalise-the-store-visit/) and [Connect your mobile app or third-party system to the Visitor API](https://personalisationhub.com/support-centre/personalisation-and-ai/connect-your-mobile-app-or-third-party-system-to-the-visitor-api/).

## Verify it worked

A visitor who scanned a display before joining shows that display and interaction on their card in the **Waiting** view, and the details page after pick-up shows at least their device type.

## Next step

[View queue and appointment history](https://personalisationhub.com/support-centre/queue-management/view-queue-and-appointment-history/)

## Related

- [Pick up a visitor from the queue](https://personalisationhub.com/support-centre/queue-management/pick-up-a-visitor-from-the-queue/)
- [Let a visitor join the queue by scanning a QR code on a display](https://personalisationhub.com/support-centre/queue-management/let-a-visitor-join-the-queue-by-scanning-a-qr-code-on-a-display/)
- [Use customer and decisioning data to personalise the store visit](https://personalisationhub.com/support-centre/personalisation-and-ai/use-customer-and-decisioning-data-to-personalise-the-store-visit/)
- [Connect your mobile app or third-party system to the Visitor API](https://personalisationhub.com/support-centre/personalisation-and-ai/connect-your-mobile-app-or-third-party-system-to-the-visitor-api/)
- [What are triggered campaigns?](https://personalisationhub.com/support-centre/personalisation-and-ai/what-are-triggered-campaigns/)