# Update the languages you speak

> Add the languages you speak to your staff profile so managers can route visitors who need them to you via the On Hold queue.

How-to guide · Queue Management › Staff profile (Retail Admin) · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/queue-management/update-the-languages-you-speak/

Some visitors do not speak your store's primary language. If your profile lists the languages you speak, a store manager can place such a visitor on hold for a staff member with that language, and you can pick them up from the **On Hold** view. Takes about a minute.

## Before you begin

- A Retail Admin sign-in for your store — see [Sign in to the Retail Admin site (no SAML/SSO)](https://personalisationhub.com/support-centre/company-set-up-and-users/sign-in-to-the-retail-admin-site-no-saml-sso/), or use single sign-on if your organisation has [Integrate single sign-on (SAML) for store staff](https://personalisationhub.com/support-centre/company-set-up-and-users/integrate-single-sign-on-saml-for-store-staff/).

## Steps

1. In the top-right corner of Retail Admin, select your avatar.
2. Select **Profile**.
3. Open the **Languages Spoken** list.
4. Choose every language you can serve visitors in. Each one is added as a tag.
5. Select **Save Changes**.

> **Note:** Only the languages of staff currently on shift — status **Available** or **Serving Customers** — appear in the manager's **Languages Spoken** list when placing a visitor on hold. Set your status when you start and finish work so your languages count.

## Verify it worked

Select your chip in the STAFF row on the queue page: your languages appear in square brackets, for example *[Chinese (Mandarin)]*. They are also listed in **Languages Spoken by Store Staff** on the store profile.

## Next step

[Add a visitor to the queue manually](https://personalisationhub.com/support-centre/queue-management/add-a-visitor-to-the-queue-manually/)

## Related

- [See which languages staff on shift speak](https://personalisationhub.com/support-centre/queue-management/see-which-languages-staff-on-shift-speak/)
- [Handle visitors with special requests (language or business customers)](https://personalisationhub.com/support-centre/queue-management/handle-visitors-with-special-requests-language-or-business-customers/)
- [Manage your availability status](https://personalisationhub.com/support-centre/queue-management/manage-your-availability-status/)
- [Localise campaigns by the skills of staff on shift](https://personalisationhub.com/support-centre/launching-campaigns/localise-campaigns-by-the-skills-of-staff-on-shift/)