# Set up a dedicated concierge display or kiosk

> Turn a display at the store entrance into a join-the-queue kiosk: a single-item mobile site template plus QR Control on that display — a few minutes.

How-to guide · Queue Management › Set up queueing · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/queue-management/set-up-a-dedicated-concierge-display-or-kiosk/

A dedicated concierge display lets visitors join the queue the moment they arrive, without a staff member. It works by showing a QR code that opens a mobile site containing only a *Join the queue* option, so the visitor lands on the join form straight away. Set-up takes a few minutes in HQ Admin and has 2 parts.

## Before you begin

- An HQ Admin account with the Admin role.
- Queueing enabled for the platform and the store — see [Enable virtual store queueing](https://personalisationhub.com/support-centre/queue-management/enable-virtual-store-queueing/).
- A display registered at the store — see [Register a new display or device](https://personalisationhub.com/support-centre/digital-signage/register-a-new-display-or-device/). No campaign may be active on this display: the automatic redirect only works when nothing is playing.
- QR Control enabled for the platform — see [Enable QR Control and set the default QR code settings](https://personalisationhub.com/support-centre/personalisation-and-ai/enable-qr-control-and-set-the-default-qr-code-settings/).

## Part 1 — Create a single-item mobile site template

1. In the left navigation of HQ Admin, select **Platform Admin**.
2. Under **Enabled Features**, select **Mobile Store Sites**.
3. Select **Add New Template**.
4. Enter a **Template Name**, for example `Concierge Kiosk`.
5. Select **Add Menu Item**.
6. Choose the pre-configured **Join the queue** menu item.
7. Check the item's settings, then select **Save**.
8. Select **Save Changes**.Add no other menu items. The template redirects automatically only when it has a single menu item: the page notes *Where only a Single Menu Option/URL has been defined, the Defined URL will be loaded by Default*.

The full template procedure is in [Create a mobile site template for a concierge kiosk](https://personalisationhub.com/support-centre/mobile-store-sites/create-a-mobile-site-template-for-a-concierge-kiosk/).

## Part 2 — Assign the template to the display and enable QR Control

1. In the left navigation, select **Displays & Devices**.
2. Select the display that will act as the kiosk.
3. On **Display Details**, rename the display to reflect its role, for example `Concierge` or `Store Entrance`, then select **Save Changes**.
4. Select the **Enabled Features** tab.
5. Tick **Enable QR Control**.
6. Set **Size**, **Qr Code Colour** and **Connected Icon/Logo Colour** so the code is large and readable from where visitors stand.
7. In **QR Control - Mobile Site Template**, choose the template from Part 1.
8. Select **Save Changes**.

> **Important:** If a campaign is assigned to this display, the QR code opens that campaign's experience instead of redirecting to the join form. Keep the concierge display free of active campaigns.

## Verify it worked

The display shows a QR code. Scanning it with a phone opens the join-the-queue form directly, and completing the form adds the visitor to the store's **Waiting** view in Retail Admin.

## Troubleshooting

### Scanning the code shows a menu instead of the join form

**Cause.** The template has more than 1 menu item, or a campaign is active on the display.

**Fix.** Remove the extra menu items from the template, and clear **Active Campaigns** on the display's **Display Details** tab.

## Next step

[Update your staff profile](https://personalisationhub.com/support-centre/queue-management/update-your-staff-profile/)

## Related

- [Create a mobile site template for a concierge kiosk](https://personalisationhub.com/support-centre/mobile-store-sites/create-a-mobile-site-template-for-a-concierge-kiosk/)
- [Assign a different mobile site template to a store, display or zone](https://personalisationhub.com/support-centre/mobile-store-sites/assign-a-different-mobile-site-template-to-a-store-display-or-zone/)
- [Enable QR Control on a display](https://personalisationhub.com/support-centre/digital-signage/enable-qr-control-on-a-display/)
- [Let a visitor join the queue by scanning a QR code on a display](https://personalisationhub.com/support-centre/queue-management/let-a-visitor-join-the-queue-by-scanning-a-qr-code-on-a-display/)
- [Personalise a visitor's store experience](https://personalisationhub.com/support-centre/mobile-store-sites/personalise-a-visitors-store-experience/)