# See which languages staff on shift speak

> Check the languages of an individual staff member, of everyone on shift, or of a store from HQ Admin, before routing a visitor who needs one.

How-to guide · Queue Management › Managing the queue · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/queue-management/see-which-languages-staff-on-shift-speak/

Knowing who speaks what lets you route a visitor to a staff member who speaks their language, and lets HQ target campaigns by the languages of staff on shift. There are 3 places to look, depending on whether you want 1 person, the whole shift, or a store viewed from HQ Admin.

## Before you begin

- Staff have added their languages to their profiles — see [Update the languages you speak](https://personalisationhub.com/support-centre/queue-management/update-the-languages-you-speak/).

## For an individual staff member (Retail Admin)

1. In the left navigation of Retail Admin, select **QUEUEING & APPTS**.
2. In the STAFF row, select the staff member's chip. Their languages appear in square brackets, for example *[Spanish]*.

## For all staff on shift (Retail Admin)

1. In the left navigation, select **STORE INFO**, then **Store Profile**.
2. Read the **Languages Spoken by Store Staff** field.

## For a store (HQ Admin)

1. In the left navigation of HQ Admin, select **Stores / Branches**.
2. Search for the store by name and select it.
3. On the **Store Details** tab, read the **Languages Spoken by Store Staff** field.

## Verify it worked

The languages listed match what staff have set in **Languages Spoken** on their profiles. Only staff whose status is **Available** or **Serving Customers** count as on shift.

## Next step

[Copy a visitor's mobile number or email address](https://personalisationhub.com/support-centre/queue-management/copy-a-visitor-s-mobile-number-or-email-address/)

## Related

- [Update the languages you speak](https://personalisationhub.com/support-centre/queue-management/update-the-languages-you-speak/)
- [Handle visitors with special requests (language or business customers)](https://personalisationhub.com/support-centre/queue-management/handle-visitors-with-special-requests-language-or-business-customers/)
- [Localise campaigns by the skills of staff on shift](https://personalisationhub.com/support-centre/launching-campaigns/localise-campaigns-by-the-skills-of-staff-on-shift/)
- [View store queueing stats and the staff status widget](https://personalisationhub.com/support-centre/queue-management/view-store-queueing-stats-and-the-staff-status-widget/)