# Let a visitor join the queue by scanning a QR code on a display

> Add a join-the-queue option to the mobile site shown by QR Control on store displays, so visitors can join from anywhere in the store.

How-to guide · Queue Management › Managing the queue · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/queue-management/let-a-visitor-join-the-queue-by-scanning-a-qr-code-on-a-display/

Some visitors want to browse first and join the queue later. With QR Control on a display, they scan the display's QR code and choose *Join the queue* from the mobile site menu, wherever they are in the store and without a staff member. This is an HQ Admin set-up and takes about 5 minutes.

## Before you begin

- An HQ Admin account with the Admin role.
- Queueing enabled — see [Enable virtual store queueing](https://personalisationhub.com/support-centre/queue-management/enable-virtual-store-queueing/).
- QR Control enabled for the platform — see [Enable QR Control and set the default QR code settings](https://personalisationhub.com/support-centre/personalisation-and-ai/enable-qr-control-and-set-the-default-qr-code-settings/).

## Part 1 — Add a join-the-queue item to a mobile site template

Either add the item to the template your displays already use, or create a dedicated template.

1. In the left navigation of HQ Admin, select **Platform Admin**.
2. Under **Enabled Features**, select **Mobile Store Sites**.
3. Select the template's name, or select **Add New Template** and enter a **Template Name**.
4. Select **Add Menu Item**.
5. Choose the pre-configured **Join the queue** menu item, check its settings and select **Save**.
6. Select **Save Changes**.

> **Note:** For a display that should do nothing but queue joins — a concierge kiosk — give the template that single menu item only. See [Set up a dedicated concierge display or kiosk](https://personalisationhub.com/support-centre/queue-management/set-up-a-dedicated-concierge-display-or-kiosk/).

## Part 2 — Enable QR Control on each display

1. In the left navigation, select **Displays & Devices**.
2. Select the display.
3. Select the **Enabled Features** tab.
4. Tick **Enable QR Control**.
5. In **QR Control - Mobile Site Template**, choose the template from Part 1.
6. Adjust **Size**, **Qr Code Colour** and **Connected Icon/Logo Colour** if needed — see [Change the QR code size, colour or position on a display](https://personalisationhub.com/support-centre/personalisation-and-ai/change-the-qr-code-size-colour-or-position-on-a-display/).
7. Select **Save Changes**.
8. Repeat for every display you want visitors to join from.

## Verify it worked

Each display shows a QR code. Scanning it opens the mobile site with a *Join the queue* option; completing the form adds the visitor to the store's **Waiting** view in Retail Admin, and their most recent interaction shows the display they scanned.

## Next step

[Pick up a visitor from the queue](https://personalisationhub.com/support-centre/queue-management/pick-up-a-visitor-from-the-queue/)

## Related

- [Enable QR Control on a display](https://personalisationhub.com/support-centre/digital-signage/enable-qr-control-on-a-display/)
- [Set up a dedicated concierge display or kiosk](https://personalisationhub.com/support-centre/queue-management/set-up-a-dedicated-concierge-display-or-kiosk/)
- [Assign a different mobile site template to a store, display or zone](https://personalisationhub.com/support-centre/mobile-store-sites/assign-a-different-mobile-site-template-to-a-store-display-or-zone/)
- [Let a visitor join the queue by scanning the QR code on the staff tablet](https://personalisationhub.com/support-centre/queue-management/let-a-visitor-join-the-queue-by-scanning-the-qr-code-on-the-staff-tablet/)
- [View a visitor's recent interactions and profile data](https://personalisationhub.com/support-centre/queue-management/view-a-visitor-s-recent-interactions-and-profile-data/)