# Update a campaign's interaction settings

> Set how long a QR Control campaign's pop-up message shows on the visitor's phone and when the display clears the interaction.

How-to guide · Personalisation & AI · Last updated 3 November 2026

URL: https://personalisationhub.com/support-centre/personalisation-and-ai/update-a-campaigns-interaction-settings/

A campaign's interaction settings control what a visitor sees on their phone after they select a call to action — the pop-up message, shown at the same moment the campaign's video starts playing on the display — how long that message stays on screen, and how long the campaign keeps playing before the display returns to its rotation. Set them per campaign and per touch-point.

## Before you begin

- An HQ Admin account.
- A campaign running on Website or Digital Signage with the **QR-Control** touch-point enabled — see [Enable QR Control and set the default QR code settings](https://personalisationhub.com/support-centre/personalisation-and-ai/enable-qr-control-and-set-the-default-qr-code-settings/).

## Steps

1. In the left navigation, select **Campaigns**.
2. Select the campaign's name.
3. Select the **Creative** tab, then the **Call to Action** sub-tab.
4. In the touch-point drop-down, choose the touch-point to update, for example **Mobile Store Site (QR Control)**.
5. Select the **Interaction Settings** tab.
6. Set **Show Pop-Up Message when User clicks on Call To Action** on, and enter the **Pop-Up Message copy**, for example `Playing on Display`. Optional: choose a **Pop-up Icon**, its **Icon Size** in pixels and **Icon Position**, or upload a **Replacement Pop-Up Image**.

7. In **Present Pop-Up Message for**, enter how many seconds the message stays on the visitor's phone, for example `30`.
8. In **Clear Campaign/Interaction Data after**, enter the minutes and seconds the campaign runs before the display returns to its rotation, for example `1` min `9` sec.
9. Select **Save Changes**.

> **Note:** Set **Clear Campaign/Interaction Data after** to at least the length of the campaign's video or image duration, otherwise the display cuts the campaign short.

## Verify it worked

Select **Mobile Preview**. The preview shows the campaign banner; selecting its call to action shows your pop-up message with the icon and position you chose. On a connected display, scan the QR code, select the campaign, and confirm the display returns to its rotation after the time you set.

## Next step

[Enable QR Control and set the default QR code settings](https://personalisationhub.com/support-centre/personalisation-and-ai/enable-qr-control-and-set-the-default-qr-code-settings/)

## Related

- [How QR Control works](https://personalisationhub.com/support-centre/)
- [Add the mobile store site banner and call to action for a QR Control campaign](https://personalisationhub.com/support-centre/mobile-store-sites/create-a-call-to-action-for-on-rotation-campaigns/)
- [Choose which campaigns appear in the campaign carousel](https://personalisationhub.com/support-centre/mobile-store-sites/choose-which-campaigns-appear-in-the-campaign-carousel/)
- [Change the QR code size, colour or position on a display](https://personalisationhub.com/support-centre/personalisation-and-ai/change-the-qr-code-size-colour-or-position-on-a-display/)