# Enable QR Control and set the default QR code settings

> Turn on QR Control so connected displays show a dynamically changing QR code, then enable it on a running campaign so visitors can scan in and play it from their phone.

How-to guide · Personalisation & AI · Last updated 3 November 2026

URL: https://personalisationhub.com/support-centre/personalisation-and-ai/enable-qr-control-and-set-the-default-qr-code-settings/

QR Control shows a dynamically changing QR code on every connected display. A visitor scans it to connect their phone to that display; the mobile store site then shows the QR Control campaigns running there, and tapping one plays it on the display — the visitor's phone becomes a remote control. Set it up in 5 stages: enable QR Control at platform level, set the default QR code settings, turn on the QR-Control touch-point on a running campaign, add the mobile store site banner and call to action, then set the pop-up message.

## Before you begin

- An HQ Admin account with the Admin role.
- At least 1 campaign already running on **Website** or **Digital Signage** — see [How campaigns work: playback strategies, touch-points and status](https://personalisationhub.com/support-centre/launching-campaigns/how-campaigns-work-playback-strategies-touch-points-and-status/).
- A mobile site template for the campaign carousel to open in — see [Define your default mobile site template](https://personalisationhub.com/support-centre/mobile-store-sites/define-your-default-mobile-site-template/).

## 1. Enable QR Control at platform level

1. In the left navigation, select **Platform Admin**.
2. Under **Enabled Features**, select **QR Control**.
3. Set **Enable QR-Control on Connected Store Displays** to on.

## 2. Set the default QR code settings

The default size, colour and position apply to every landscape and portrait display that does not have its own override.

1. In the left navigation, select **Displays & Devices**, then select **Manage Display Types**.
2. In the row for the display type (for example **Landscape** or **Portrait**), open the **…** menu and select **View/Edit**.
3. Set the default QR code size, colour and position for that display type, then save.

Each store also has a **QR Control - Mobile Site Template** field on its **Store Details** tab. It chooses which mobile site template opens when a visitor scans a QR code in that store.

## 3. Turn on QR-Control on a running campaign

1. In the left navigation, select **Campaigns**, then select the name of a campaign that is already running on **Website** or **Digital Signage**.
2. On the **Campaign Brief** tab, under **ENABLED TOUCH-POINT(S)**, set **QR-Control** to on.
3. Select **Update Campaign Brief**.

> **Note:** Enabling QR-Control sets the campaign's targeting automatically — a read-only **QR CONTROL INTERACTION** rule group appears on the **Targeting** tab. You do not add targeting rules yourself.

## 4. Add the mobile store site banner and call to action

1. Select the **Creative** tab, then **Campaign Assets**.
2. Expand **ONSITE BANNERS** and select **Upload new Onsite Banner**.
3. Select the **Call to Action** sub-tab.
4. In the touch-point drop-down, choose **Mobile Store Site (QR Control)**.
5. Switch **Show CTA (Overlaid over Campaign Banner)** on and set its button style, colour and position.
6. Select **Save Changes**.

See [Add the mobile store site banner and call to action for a QR Control campaign](https://personalisationhub.com/support-centre/mobile-store-sites/create-a-call-to-action-for-on-rotation-campaigns/) for the full set of options.

## 5. Set the pop-up message

1. Still on **Call to Action**, select the **Interaction Settings** tab.
2. Switch **Show Pop-Up Message when User clicks on Call To Action** on and enter the message copy.
3. Select **Save Changes**.

See [Update a campaign's interaction settings](https://personalisationhub.com/support-centre/personalisation-and-ai/update-a-campaigns-interaction-settings/) for the full field list.

## Verify it worked

Every connected display shows a QR code. Scan it with a phone: it connects to the display, and the mobile store site shows a carousel of that display's QR Control campaigns above the menu, with the other menu items pushed down. Tapping a campaign's call to action shows the pop-up message on the phone and plays the campaign's video on the display.

## Troubleshooting

### The QR code is missing on one display

**Cause.** QR Control is switched off for that display.

**Fix.** Open the display in **Displays & Devices**, select the **Enabled Features** tab and tick **Enable QR Control** — see [Enable QR Control on a display](https://personalisationhub.com/support-centre/digital-signage/enable-qr-control-on-a-display/).

### The visitor sees no campaigns after scanning

**Cause.** No campaign running on Website or Digital Signage for that display has the **QR-Control** touch-point enabled.

**Fix.** Turn on QR-Control on a campaign already running on Website or Digital Signage, and check it is actually targeted at the display — through its playlist under **Digital Signage**, or its website pages/sections.

## Next step

[Change the QR code size, colour or position on a display](https://personalisationhub.com/support-centre/personalisation-and-ai/change-the-qr-code-size-colour-or-position-on-a-display/)

## Related

- [How QR Control works](https://personalisationhub.com/support-centre/)
- [Enable QR Control on a display](https://personalisationhub.com/support-centre/digital-signage/enable-qr-control-on-a-display/)
- [Update a campaign's interaction settings](https://personalisationhub.com/support-centre/personalisation-and-ai/update-a-campaigns-interaction-settings/)
- [Choose which campaigns appear in the campaign carousel](https://personalisationhub.com/support-centre/mobile-store-sites/choose-which-campaigns-appear-in-the-campaign-carousel/)
- [Let a visitor join the queue by scanning a QR code on a display](https://personalisationhub.com/support-centre/queue-management/let-a-visitor-join-the-queue-by-scanning-a-qr-code-on-a-display/)