# Test your mobile site

> Check your mobile store site on a phone in each visitor state by scanning the store's QR code and a display's QR Control code.

How-to guide · Mobile Store Sites · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/mobile-store-sites/test-your-mobile-site/

Once your default template is defined, check it on a real phone in each visitor state. The store's own QR code opens the site in the Away from Store State; a display's QR Control code opens it in the Connected Store State and, when triggered campaigns are running, the Connected Display State.

## Before you begin

- The default template is defined. See [Define your default mobile site template](https://personalisationhub.com/support-centre/mobile-store-sites/define-your-default-mobile-site-template/).
- A phone with a camera.
- To test the display states, QR Control is enabled on at least 1 display. See [Enable QR Control on a display](https://personalisationhub.com/support-centre/digital-signage/enable-qr-control-on-a-display/).

## Preview the template in HQ Admin

1. In the left navigation, select **Platform Admin**.
2. Under **Enabled Features**, select **Mobile Store Sites**.
3. Select **Preview Mobile Site**. The preview shows the header and menu items.

## Test the Away from Store State

1. In the left navigation, select **Stores / Branches**.
2. Select the store's name.
3. On the **Store Details** tab, select **Download QR-Code for Store Site (Transparent PNG)**.
4. Open the downloaded image and scan it with your phone. The store site opens in the Away from Store State and shows the menu items ticked for that state.

## Test the Connected Store and Connected Display States

1. Stand at a display that has QR Control enabled and scan the QR code shown on its screen. To test without being in the store, open **Displays & Devices**, select the display's name, and scan the **Display QR Code** on the **Display Details** tab.

2. Check that the site opens in the Connected Store State and shows the menu items ticked for that state.
3. If triggered campaigns are running on that display, check that the campaign carousel appears with those campaigns.

## Verify it worked

The site header shows the store's name, and the menu changes between the store QR code and the display QR code according to the states you ticked for each item.

## Troubleshooting

### A menu item opens a blank page

**Cause.** The destination site's content security policy does not allow it to load inside the mobile site.

**Fix.** Select **Open in New Tab** on the menu item. See [My mobile site shows a blank page](https://personalisationhub.com/support-centre/mobile-store-sites/my-mobile-site-shows-a-blank-page/).

### The display shows no QR code

**Cause.** **Enable QR Control** is not ticked for that display, or QR Control is off for the platform.

**Fix.** Follow [Enable QR Control and set the default QR code settings](https://personalisationhub.com/support-centre/personalisation-and-ai/enable-qr-control-and-set-the-default-qr-code-settings/), then tick **Enable QR Control** on the display's **Enabled Features** tab.

## Next step

[Add Google Maps directions to your mobile site](https://personalisationhub.com/support-centre/mobile-store-sites/add-google-maps-directions-to-your-mobile-site/)

## Related

- [Why create a mobile site for your stores?](https://personalisationhub.com/support-centre/mobile-store-sites/why-create-a-mobile-site-for-your-stores/)
- [Download a store's QR code for its mobile store site](https://personalisationhub.com/support-centre/stores-and-retail-data/download-a-stores-qr-code-for-its-mobile-store-site/)
- [Change the QR code size, colour or position on a display](https://personalisationhub.com/support-centre/personalisation-and-ai/change-the-qr-code-size-colour-or-position-on-a-display/)