# Schedule a campaign

> Add 1 or more schedules to a campaign so it plays at set times, on a repeat pattern, or only while each store is open.

How-to guide · Launching Campaigns › Create and run campaigns · Last updated 15 September 2026

URL: https://personalisationhub.com/support-centre/launching-campaigns/schedule-a-campaign/

Schedules control exactly when a campaign appears. A campaign can carry several schedules: a lunchtime promotion every day, a weekend offer, or a rule that plays only while each store is open. Store-hours schedules follow each store's own opening hours. 1 set of schedules applies to every touch-point the campaign is enabled on.

## Before you begin

- A campaign with its creative in place — see [Add a campaign to play on a digital signage display](https://personalisationhub.com/support-centre/launching-campaigns/add-a-campaign-to-play-on-a-digital-signage-display/).
- For store-hours schedules: each store's opening hours and **Store Time Zone** set on its **Store Hours** tab — see [Update your store's opening hours (Retail Admin)](https://personalisationhub.com/support-centre/stores-and-retail-data/update-your-stores-opening-hours-retail-admin/).

## Steps

1. In the left navigation, select **Campaigns**, then select the campaign name.
2. Select the **Scheduling** tab. The **CAMPAIGN SCHEDULING** section shows how many schedules are assigned.
3. Select **Add New Schedule**.
4. Enter a descriptive name for the schedule, for example `Weekday lunch 12-1`.
5. Choose the touch-point and the playlist(s) the schedule applies to.
6. Choose the mode: all day, a specific time range, or based on each store's opening hours.
7. Set the start date and time, the end date and time, and the repeat option, for example daily.
8. Save the schedule.

Repeat from step 3 for each additional schedule.

> **Note:** A campaign with no schedule shows **No Schedule(s) Assigned. When Activated, this campaign will run continuously.** Schedules restrict playback; they do not activate the campaign. Activation is a separate step.

## Verify it worked

The schedule appears in the table with its **Name**, **Touch Point**, **Playlist(s)**, **Mode**, **Start Time** and **Repeat Option**. The count reads **1 Schedule(s) Assigned** (or more). Once activated, the campaign plays only inside its schedules and its status on the Campaigns list moves between **Scheduled - Live** and **Scheduled - Not Live**.

## Troubleshooting

### The campaign plays at the wrong time in some stores

**Cause.** Those stores have the wrong **Store Time Zone**, or the store-hours schedule is reading opening hours that have not been set.

**Fix.** Open each affected store, check the **Store Hours** tab and its time zone, then select **Save Changes**.

## Next step

[Target a campaign](https://personalisationhub.com/support-centre/launching-campaigns/target-a-campaign/)

## Related

- [How campaigns work: playback strategies, touch-points and status](https://personalisationhub.com/support-centre/launching-campaigns/how-campaigns-work-playback-strategies-touch-points-and-status/)
- [Activate or deactivate a campaign](https://personalisationhub.com/support-centre/launching-campaigns/activate-or-deactivate-a-campaign/)
- [Set special holiday opening hours (Retail Admin)](https://personalisationhub.com/support-centre/stores-and-retail-data/set-special-holiday-opening-hours-retail-admin/)